Categories
Close
Menu
Menu
Close
Search
Search

Featured Articles

Dixons Carphone plc plans to cut 800 retail jobs
News

Dixons Carphone plc plans to cut 800 retail jobs

Mark

Share:

Print

Rate article:

No rating
Rate this article:
No rating
Tech retailer Dixons Carphone plc - the company behind the Currys PC World and Carphone Warehouse brands in the UK - has announced plans to 'streamline' its store management, with up to 800 jobs expected to be cut across shops in the UK and Ireland. It says the new in-store management structure will improve the experience for shoppers.

Dixons Carphone plans to remove the Retail Manager, Assistant Manager and Team Leader roles, whilst introducing new Sales Manager, Customer Experience Manager and Operational Excellence Manager roles. Stores without a Business Hub will also lose their Business Advisors.

The changes would result in an overall reduction of 800 roles, although Dixons Carphone says there'll be opportunities for colleagues to join the team behind its video-based ShopLive shopping service.

Mark Allsop, Chief Operating Officer at Dixons Carphone, said “We remain committed to our stores as part of an omnichannel future, where we offer the best of online and stores to our customers. As part of this we want to empower our store leadership teams, create a flatter management structure and make it easy for our customers to shop with us, however they choose. This proposal will ensure in-store roles are focused on giving a seamless customer experience and exceptional service across all our customer channels, whether online or in-store. Sadly, this proposal means we have now entered into consultation with some of our store colleagues. This was not an easy decision and we’ll do everything possible to look after those colleagues we can’t find new roles for, financially and otherwise.”

Around 24,000 people currently work for Dixons Carphone in the UK and Ireland. Earlier this year the company announced plans to close its 531 stand-alone Carphone Warehouse stores, with around 2,900 redundancies anticipated at the time.

Comments

Collapse Expand Comments (0)
You don't have permission to post comments.

Opinion Articles

Whatever happened to all my tech?

ExclusiveWhatever happened to all my tech?

Mark Bridge writes:

I've been taking a look back at the devices I've written about during the past few years. Some are still faithful companions, others... well, let's just say my faith was misplaced.

ExclusivePredictions for 2016: Network Function Virtualisation, 4G throttling and video calling

Mark Windle, head of marketing at OpenCloud, predicts that this year’s reduction in the number of traditional telecoms operators in some countries will provide an opportunity for other operators to innovate and capture market share in 2016.

He says next year will be a year of rapid change for telecoms… whether it’s MVNO disruption, competitive tariff pricing or simply defence from the ‘dark art’ of hacking.

Kapture review: the audio-recording wristband

ExclusiveKapture review: the audio-recording wristband

Mark Bridge writes:

The most memorable moments in life often go unrecorded. You don't have your camera in your hands. Your finger is still hovering over the 'pause' button on your audio recorder. Or you were simply too busy experiencing whatever was happening. It's all about the one that got away.

That's where Kapture can help.

RSS
12345678910Last

Recent Podcasts

ExclusivePodcast - 14th May 2012

Carsten Mickeleit of Cortado AG talks to us about wireless printing from mobile devices, cloud-based storage and a new cloud desktop service that includes mobile device management.

ExclusivePodcast - 11th May 2012

Text messaging remains a popular way for businesses to keep in touch with staff and customers - despite the appearance of newer, more sophisticated services. Geoff Love of Esendex explains the appeal of SMS messaging.

ExclusivePodcast - 9th May 2012

We start this week with two big handset stories - BlackBerry 10 and the Samsung Galaxy S3 - before moving on to the rest of the news, including more mobile wallets, more free WiFi, more quarterly results and more legal action!

ExclusivePodcast - 2nd May 2012

A number of familiar topics return to the headlines this week. Alongside mobile health concerns and mobile wallets, there's also news about 'white space' developments and a new leader in mobile phone manufacturing.

ExclusivePodcast - 25th April 2012

This week's podcast starts with Nokia's billion-pound loss, although there's plenty of good news as well. We discuss it all - from UK ad-funded network Ovivo Mobile to Barclaycard's new spin on mobile payments.

RSS
First3334353638404142Last

Follow thefonecast.com

Archive Calendar

«July 2026»
MonTueWedThuFriSatSun
293012345
6789101112
13141516171819
20212223242526
272829303112
3456789

Archive