Categories
Close
Menu
Menu
Close
Search
Search

Featured Articles

Dixons Carphone plc plans to cut 800 retail jobs
News

Dixons Carphone plc plans to cut 800 retail jobs

Mark

Share:

Print

Rate article:

No rating
Rate this article:
No rating
Tech retailer Dixons Carphone plc - the company behind the Currys PC World and Carphone Warehouse brands in the UK - has announced plans to 'streamline' its store management, with up to 800 jobs expected to be cut across shops in the UK and Ireland. It says the new in-store management structure will improve the experience for shoppers.

Dixons Carphone plans to remove the Retail Manager, Assistant Manager and Team Leader roles, whilst introducing new Sales Manager, Customer Experience Manager and Operational Excellence Manager roles. Stores without a Business Hub will also lose their Business Advisors.

The changes would result in an overall reduction of 800 roles, although Dixons Carphone says there'll be opportunities for colleagues to join the team behind its video-based ShopLive shopping service.

Mark Allsop, Chief Operating Officer at Dixons Carphone, said “We remain committed to our stores as part of an omnichannel future, where we offer the best of online and stores to our customers. As part of this we want to empower our store leadership teams, create a flatter management structure and make it easy for our customers to shop with us, however they choose. This proposal will ensure in-store roles are focused on giving a seamless customer experience and exceptional service across all our customer channels, whether online or in-store. Sadly, this proposal means we have now entered into consultation with some of our store colleagues. This was not an easy decision and we’ll do everything possible to look after those colleagues we can’t find new roles for, financially and otherwise.”

Around 24,000 people currently work for Dixons Carphone in the UK and Ireland. Earlier this year the company announced plans to close its 531 stand-alone Carphone Warehouse stores, with around 2,900 redundancies anticipated at the time.

Comments

Collapse Expand Comments (0)
You don't have permission to post comments.

Opinion Articles

Whatever happened to all my tech?

ExclusiveWhatever happened to all my tech?

Mark Bridge writes:

I've been taking a look back at the devices I've written about during the past few years. Some are still faithful companions, others... well, let's just say my faith was misplaced.

ExclusivePredictions for 2016: Network Function Virtualisation, 4G throttling and video calling

Mark Windle, head of marketing at OpenCloud, predicts that this year’s reduction in the number of traditional telecoms operators in some countries will provide an opportunity for other operators to innovate and capture market share in 2016.

He says next year will be a year of rapid change for telecoms… whether it’s MVNO disruption, competitive tariff pricing or simply defence from the ‘dark art’ of hacking.

Kapture review: the audio-recording wristband

ExclusiveKapture review: the audio-recording wristband

Mark Bridge writes:

The most memorable moments in life often go unrecorded. You don't have your camera in your hands. Your finger is still hovering over the 'pause' button on your audio recorder. Or you were simply too busy experiencing whatever was happening. It's all about the one that got away.

That's where Kapture can help.

RSS
12345678910Last

Recent Podcasts

ExclusivePodcast - 1st October 2011

Mark Bridge heads to Bletchley Park for Over The Air 2011, a unique annual event for mobile developers. This is the first of two special reports; today Mark catches up with Dr Sue Black, Daniel Appelquist and Paul Johnston to learn exactly what Over The Air is all about.

ExclusivePodcast - 28th September 2011

HP, Facebook and Twitter are all up for discussion in The Fonecast this week, along with customer service complaints, mobile security failings and children with iPhones.

ExclusivePodcast - 21st September 2011

There's a wide variety of mobile industry news in this week's podcast, from the launch of Google Wallet to the appearance of Windows 8 on a tablet device. Plus we talk about RIM's results, Apple's advertising, InMobi's investment... and much more.

ExclusivePodcast - 16th September 2011

We listen to the European Commission's eCall announcement by Neelie Kroes. It marks the start of the EC's planned introduction of in-car emergency call technology by 2015.

ExclusivePodcast - 14th September 2011

In this week's edition of The Fonecast we're covering a wide range of mobile industry topics, from apps to ads, from patents to payments... and from mobile TV to Flash video.

RSS
First4546474850525354Last

Follow thefonecast.com

Archive Calendar

«July 2026»
MonTueWedThuFriSatSun
293012345
6789101112
13141516171819
20212223242526
272829303112
3456789

Archive