Categories
Close
Menu
Menu
Close
Search
Search

Featured Articles

RSS
123

Opinion Articles

Opinion

Last week at The Fonecast: 10th December 2012

Mark

From Christmas SMS to customer service

Share:

Print

Rate article:

No rating
Rate this article:
No rating

Mark Bridge writes:

We started last week with a 20th birthday party for the SMS text message, which was first used as an alternative Christmas card by Neil Papworth in 1992. Since then, mobile data has been transformed from the familiar dit-dit-dit dah-dah dit-dit-dit of Nokia phones to non-stop internet connectivity on smart devices.

Also transformed is Nokia itself, no longer an industry leader in terms of sales volumes. It’s just launched its third Windows Phone 8 device and has boosted its bank account by leasing its headquarters building rather than owning it.

Sticking with mobile data, a new partnership between France Telecom and mobile security company Lookout will see anti-virus software preloaded on some Android devices sold by EE, Orange and T-Mobile in the UK. And a new app from Kickvox promises a mobile search experience that’s specifically designed for smartphones.

Still on the subject of ‘new’, two more virtual networks are launching in the UK. Talk Home and White Mobile are both associated with ‘calling card’ companies – and both MVNOs are the first to launch on the rebranded EE network, albeit only on 3G.

However, it’s not been a week of entirely good news. News Corporation has decided to stop publishing its American iPad newspaper, The Daily, with the last edition appearing on Friday 15th. Juniper Research has lowered its estimates for NFC growth in North America and Western Europe, blaming the NFC-free iPhone 5 for reducing the confidence of brands and retailers.

Perhaps most disappointing is Ofcom’s customer service survey, which revealed that dissatisfaction levels amongst UK mobile users had increased in the last three years. However, to end on a positive note, it’s worth pointing out that mobile subscribers are still happier than fixed-line phone and fixed-line broadband customers.

Receive our weekly newsletter about the biggest mobile industry news headlines every Monday morning. Simply register your email address at TheFonecast.com by clicking the link at the top right-hand corner of our home page.

Comments

Collapse Expand Comments (0)
You don't have permission to post comments.

Recent Podcasts

ExclusivePodcast - 17th September 2008

This week Iain Graham, Mark Bridge and James Rosewell cover a wide range of industry headlines in The Fonecast, from dealer clawback and dodgy ads to irresponsible text messaging and internet search. There’s even time for a quick preview of the BlackBerry Pearl Flip 8220 smartphone.

ExclusivePodcast - 10th September 2008

Iain Graham, Mark Bridge and James Rosewell discuss the latest mobile industry news in this week's edition of The Fonecast. There's also a feature about the new Nokia 'Comes With Music' service and a preview of the 8-megapixel LG KC910 camera phone.

ExclusivePodcast - 3rd September 2008

In The Fonecast this week, host Iain Graham is joined by the usual team of Mark Bridge and James Rosewell for a look at the latest industry news. Iain talks to James Tagg, CEO of Truphone, about the mobile VoIP company’s plans for the future – plus there’s also time for a preview of the new Nokia N79.

ExclusivePodcast - 27th August 2008

Iain Graham, Mark Bridge and James Rosewell from the The Fonecast discuss the week's mobile industry headlines. They also look at the developments in Mobile VoIP and review the 5-megapixel LG KC550.

ExclusivePodcast - 20th August 2008

Iain Graham, Mark Bridge and James Rosewell celebrate the hundredth edition of The Fonecast this week. There's also an interview with James Browning from 20:20 Logistics, a review of the Samsung i8510 and a look at the week's industry headlines.

RSS
First8485868789919293Last

Follow thefonecast.com

Archive Calendar

«May 2026»
MonTueWedThuFriSatSun
27282930123
45678910
11121314151617
18192021222324
25262728293031
1234567

Archive