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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Thursday, December 15, 2011

Look to the future now: mobile industry predictions for 2012

Mark Bridge writes:

As 2011 draws to a close, many of us start looking towards 2012 and wondering what’ll be happening in the mobile phone industry. Here at The Fonecast we’ve invited a handful of industry experts and business leaders to offer us their thoughts about the coming year.

Today’s podcast contains analysis and insight from Hans Eriksson, Steve Litchfield, Dr Windsor Holden, Dr Mark Smith and Jack Wraith MBE. You can listen to the full programme on our website, via iTunes, on our Facebook page and on the Stitcher mobile app.

I started by talking to Hans Ericsson, Executive Chairman of Bambuser, who explained how the Bambuser video streaming service had been adopted this year by human rights activists. As well as predicting that 2012 would see a growth in the use of live-streaming mobile video services - thanks in part to infrastructure improvements - he also anticipated continuing growth in smartphone sales.

Next was technology journalist Steve Litchfield, who thought Android’s market share might drop next year (along with BlackBerry and Symbian figures). He also thinks the iPhone 5 could struggle slightly when it’s launched, although Apple’s overall market share is unlikely to fall.

Dr Windsor Holden, research director for Juniper Research, started by warning that the recession is likely to affect premium-priced tablet sales but could benefit lower-priced tablet devices. Mobile coupons could also be helped by the economic climate, with consumers using their phones to obtain discounts. In addition, he noted that the London 2012 Olympics were expected to boost mobile advertising, m-gambling and mobile NFC payments.

Dr Mark Smith, CEO and founder of ipadio, covered a wide range of topics from network infrastructure to podcasting. He forecasts more global innovation around 2G technology... and anticipates an increase in the popularity of podcasting within businesses. (Hooray!)

Jack Wraith MBE, chief executive of the Telecommunications UK Fraud Forum, said 2012 could well see more action against cross-border telecoms fraud; definitely good news for consumers. He predicted growth in NFC mobile payments (along with its associated security concerns) and an increase in the trend towards free WiFi, which could challenge mobile networks’ revenue.

Many thanks to all our guests for taking the time to talk to us; listen to the full podcast to hear their forecasts in their own words.

There’s no doubt that 2012 will be a challenging year for much of the mobile phone industry... but if there’s one uniting message from our five podcast guests, it’s that 2012 also promises to be an exciting year as well.

Next week Iain, James and I will be offering our own predictions for 2012 (and looking back at the predictions we made 12 months ago). Download the podcast - and all our programmes as soon as they’re broadcast - by subscribing to our RSS podcast feed or listening via iTunes.
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Recent Podcasts

From CES to customer service, we talk about all the latest mobile tech news

Podcast - 8th January 2014

Iain Graham, James Rosewell and Mark Bridge return with their first mobile industry podcast of 2014.

This week they're looking at new Samsung, Sony and ZTE products from CES, they're talking about Android embedded in cars, they're catching up with the latest news from BlackBerry, they're discussing cheque payments by smartphone, they're revealing complaint data from Ofcom and they're investigating quite a few other stories as well.

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We make our mobile industry predictions for 2014 and review our end-of-year forecasts from 2013

Podcast - 18th December 2013

It's our last podcast of the year, which is the traditional time for us to predict what'll be happening in the mobile phone industry during the next 12 months... from forthcoming consumer technology to deals between network operators.

As well as making our 2014 predictions, we'll also be reviewing those we made last year and discovering how accurate our forecasts for 2013 really were.

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Bill shock, cheaper roaming, court injunctions, satellites, shopping and loads more mobile industry news

Podcast - 11th December 2013

This week we're talking about a UK government deal to prevent bill shock, good news for some UK consumers visiting the USA, a court threat to HTC sales, new high-speed satellite broadband, mobile search, mobile shopping and much more.

Join Iain Graham, James Rosewell and Mark Bridge for an informed and entertaining look at all the major mobile industry news stories from the past seven days.

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Sailfish smartphones, shopping, security, spectrum shortages and several supplementary stories

Podcast - 4th December 2013

It's been a week of diverse mobile headlines in which Jolla started selling its Sailfish smartphone, mobile shopping broke records and BlackBerry's CEO looked to the future.

We're also talking about smartphones for seniors, battery life, a looming spectrum shortage, phone theft and Sony's Smart Wig. Something for everyone, surely!

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We interview James Atkins of UK-based smartphone manufacturer Kazam

Podcast - 29th November 2013

In today's programme we're talking to James Atkins, co-founder and Chief Marketing Officer of smartphone manufacturer Kazam.

The company launched earlier this year and has just announced its first seven Android-based handsets. James explains the story behind Kazam's creation, the company ethos, its product range and its plans for the future.

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