Tuesday, July 26, 2011
This week we start with contrasting quarterly results from Apple and Nokia before talking about Google Labs, a new London taxi app, gesture recognition technology, mobile payments and some customer service research.
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Tags: research nokia apple payments smartphone customer service gettaxi
Mark Windle, head of marketing at OpenCloud, predicts that this year’s reduction in the number of traditional telecoms operators in some countries will provide an opportunity for other operators to innovate and capture market share in 2016.
He says next year will be a year of rapid change for telecoms… whether it’s MVNO disruption, competitive tariff pricing or simply defence from the ‘dark art’ of hacking.
Mark Bridge writes:
The most memorable moments in life often go unrecorded. You don't have your camera in your hands. Your finger is still hovering over the 'pause' button on your audio recorder. Or you were simply too busy experiencing whatever was happening. It's all about the one that got away.
That's where Kapture can help.
James Rosewell shows me a colourful roll of paper that's the width of an iPhone but well over three metres long. When I look closer, I can see it's a printed copy of the Wall Street Journal's mobile website. That's a lot of scrolling to do... and a pretty unfriendly user experience for anyone reading the news online. Why does it work so badly?
This week's podcast includes news of several new products announced at IFA 2011. In addition, we hear about reorganisations planned by Everything Everywhere, Yahoo! and Telefonica.
Neal Fullman, CEO of Get Taxi, talks about the company's ambitious plans to transform the way we hail a cab – and explains why there's much more to Get Taxi than its innovative mobile app.
It's almost the end of the 'silly season' for news - but this week's podcast finds plenty of serious stories as well, starting with the departure of Steve Jobs as Apple CEO.
In this short feature, Mark Bridge takes a personal look at the cost - and the convenience - of using a mobile phone for calls, text messages and data in France.
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