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Thursday, December 3, 2020

UK and Europe push for customer 'right to repair'

Top companies criticised for "dodging their environmental responsibilities"

The Environmental Audit Committee (EAC), one of the Parliamentary Select Committees in the UK House of Commons, has published a report on Electronic Waste and the Circular Economy. It says the UK is "lagging behind other nations in embedding a circular economy of use, reuse and recycle for small electronics".

Amazon and other major online retailers were criticised for not collecting or recycling electronics in the way 'bricks and mortar' businesses are obliged to. It's called on web-based marketplaces to collect and recycle products at no cost to the consumer.

In addition, the EAC says "Tech companies such as Apple have been found to glue and solder together internal components making any repair nearly impossible". It recommends that a 'right to repair' is enshrined in UK law, with VAT reduced for repair services.

The Rt Hon Philip Dunne MP, chair of the Environmental Audit Committee, said "For too long companies like Amazon and Apple have been dodging their environmental responsibilities for the products they sell. Too many devices sold and made by these companies have a limited, and sometimes decreasing, lifespan and end up in bins, eventually going to landfill or incineration. There is no chance of precious metals being retrieved, which could quickly become a huge problem as the rare and disappearing materials are crucial for renewable energy such as wind turbines, solar panels and electric car batteries. Repairing and recycling must become commonplace for electronics."

In a separate development, the European Parliament has voted to boost environmental sustainability by promoting reuse and repairs. It also wants consumers to have a 'right to repair', wants more support for the second-hand market and has reiterated its ongoing desire to see a universal charger system implemented by rechargeable devices. As well as promoting repair and recycling, it says consumers should be told the estimated lifespan of a product when they buy it.
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Opinion Articles

Google Nexus One: quarterback or cheerleader?

Mark Bridge writes:

Four months ago, Google unveiled a new way for consumers to buy an Android mobile phone. In fact, that’s pretty much what the first line of the press release said. The phone was the Nexus One and it was being sold online by Google.

You could buy it SIM-free or you could buy it with a contract – but you’d be buying it from Google’s online shop. You couldn’t buy it on a real high street.

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Why Marketers and Copywriters might actually 'need' an iPad... and soon

John Forde writes:

As I sit tapping away on a keyboard, here at 30,000 feet above the Atlantic, I can't help but think...

Thank God Arthur Summerfield got it all wrong.

See, Arthur was the U.S. Postmaster General for President 'Ike' Eisenhower. And in 1959, he boldly predicted...

"Before man reaches the moon, your mail will be delivered within hours from New York to Australia by guided missiles. We stand on the threshold of rocket mail."

Imagine. I'd hate to think what spam would look like, under those circumstances.

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Google Dictation - "I shall say this only once"

James Rosewell writes:

Back in January 2010 I wrote a brief review of the Google Nexus One that included my thoughts on the not-so-accurate voice dictation feature. From the marketing hype, I had expected to simply speak into the phone and a few seconds later my words would appear as a perfectly formed text message. The reality was somewhat disappointing. For all but the simplest short phrases it struggled to produce the intended words, making it inferior to even the touch-screen keyboard.

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The iPhone and its data are still uneasy bedfellows

Mark Bridge writes:

Being an optimistic cynic isn’t easy. But, hey, I do my best.

Which is why I smiled benignly when I heard this week that WiFi provider The Cloud was offering a free app to O2 iPhone users. It's a simple tool called FastConnect and it'll make it easy for those O2 customers to find free WiFi access via hotspots powered by (you guessed it!) The Cloud.

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Mobile payments could be on the way after all

Mark Bridge writes:

Cash is still king… but its days are numbered. That’s the message from a new report published this week by the Payments Council.

The Payments Council, which is a group of financial institutions that sets strategy for UK payments, has released ‘The Way We Pay 2010’. It shows how the last decade has seen a fall in the percentage of transactions using cash, from 73% in 1999 to 59% in 2009. In just five years time, cash transactions are expected to represent less than 50% – and a further fall to 45% is expected by 2019. Meanwhile, debit card spending in the UK rose from £65 billion in 1999 to £264bn in 2009.

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