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Friday, October 7, 2011

Mobile crime and mobile security at Over The Air

Mark Bridge writes:

Much of Bletchley Park’s history involves code-breaking and intercepting radio messages so - when Over The Air 2011 brought hundreds of mobile developers to the site - it seemed appropriate to explore the subject of mobile phone security.

In particular, there were a couple of sessions on the agenda that caught my eye. Detective Sergeant Andy Williams of the National Mobile Phone Crime Unit started by talking about stolen phones... and asking if mobile applications could help with this problem.

With nearly 10% of all crime across the United Kingdom involving the theft of a mobile handset, it’s a serious problem for the police and for the mobile industry.

Andy suggested that applications could help before a phone was stolen, perhaps by reminding an owner to register their IMEI with immobilise.com, and apps could also help after a loss or theft by securing the user’s personal data and helping find the device.

However, he admitted that many of the issues surrounding phone theft aren’t technology related. Giving a child a high-value iPhone has the potential of making them a target for thieves, warned Andy, who said “We need a bit of parental responsibility sometimes to say to youngsters: No, you can’t have this.”

But that doesn’t mean phone crime is all about the physical device.

“More often than not, particularly when we’re talking about organised criminals, the value of data on a handset is just as valuable - potentially - as the device itself”, he explained. “Organised gangs will interrogate phones for data that people have left on them, to consider things like identity theft, taking over people’s accounts, fraudulently using that data to commit other types of crimes.”

It’ll be interesting to see how developers respond to Andy’s call.


Following Andy Williams was Craig Heath, co-founder of information security business Franklin Heath. His topic was ‘Mobile Application Security and Mobile Security Applications’, a piece of wordplay that intrigued me.

“My basic message was: I think a lot of developers see security on mobile phones as a hindrance to them”, Craig said. “They have to, for example, purchase a signing certificate, they have to submit their applications for QA, going through app stores and so on. I wanted people to understand that it’s not for no purpose. We are seeing attacks using applications on phones that are making significant amounts of money for organised criminals”.

As well as covering the security challenges faced by mobile application developers, Craig also talked about using security-focussed applications to help consumers stay in control of their device and their information.

I asked Craig why the mobile industry didn’t seem as concerned about security software as PC manufacturers were.

“We’re starting with mobile phones from a better position than was the case for PCs. Having seen what had happened with PCs, and recognising that mobile phones are going to be able to access a lot of personal information about people, security was designed in to these platforms early on. The virus pandemic that a lot of people were predicting for mobile never happened because certain ‘friction points’ that happen in the delivery of an application to a device mean it’s much harder for these things to propagate than it is on a PC. You don’t get the same ‘infection vectors’ that you get on PCs.”

Craig says mobile fraud is on the increase but it’s often crime such as ‘phishing’, which involves a consumer inadvertently giving their data away or choosing to install a rogue app. As a result, conventional anti-virus software is ineffective - but it’s possible to create other app-based solutions that would help consumers control their phones and, at worst, minimise their losses.

Once again, it’s mobile developers who are being asked to inspire the next crime-fighting move.

You can listen to my full report from Over The Air 2011 with Andy Williams and Craig Heath on our website, via iTunes or by downloading the MP3 file.
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Opinion Articles

giffgaff has an official voice worth listening to

Mark Bridge writes:

Yesterday I spotted a new blog page from O2-supported MVNO giffgaff. The company’s head of digital marketing Rob Gotlieb announced the finished version of a promotional film – and mentioned the official voice of giffgaff, voiceover artist Tom Oldham (who, interestingly, was also the voice on Vodafone ads at one point). And for a moment I thought “Official voice?  You what?”

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Mobiles go meddling in medicine

Mark Bridge writes:

“Okay, Mr Bridge, just relax. This won’t hurt a bit. I just need to… oh, hold on a moment, my phone’s crashed. I’ll just pop the battery out and we can start again.”

Some years ago I read an article in Fast Company magazine. Entitled “They Write the Right Stuff”, it explained how NASA’s software engineers couldn’t afford to make errors because any mistakes were likely to kill their colleagues.

That need to check, double-check and then check again was also one of the reasons the space agency ended up looking on eBay for tried-and-tested obsolete components. But now things seem to be swinging towards the opposite end of the scale.

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I want a mobile wallet - and I want it NOW!

Mark Bridge writes:

A few months ago James wrote about the slow adoption of mobile and contactless payments in the UK. Now we hear that Kenya’s M-PESA mobile money transfer service has arrived here. Yes, m-payments are finally going mainstream in the United Kingdom. Well, sort of. Well, alright, not at all really. What’s happened is that people in the UK are now able to send money to M-PESA users in Kenya. But what about the progress of mobile payments in the UK?

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Which mobile operating system will top the charts at Christmas?

James Rosewell writes:

It seems to be accepted that the Apple iPhone will be the top selling mobile phone this Christmas now it’s available on almost every UK network. The more interesting question is which handsets will hold the number 2 to 5 positions - and what operating system will they be running when the smartphone scores are announced in the new year?

Microsoft announced Windows Phone last week and I commented on the importance of persuading their heartland fans to move from iPhone and other platforms to Windows Phone. Disappointingly, finding a mobile retailer willing to sell a Windows Phone is not easy at the moment. Orange tell me they’ve withdrawn the one model they were going to offer from Toshiba. Vodafone didn’t even know what a Windows Phone was.

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Life is toooo complicated!

Iain Graham writes:

I have just bought (well, been given) a new mobile phone!  It, of course, cost me nothing, because we still haven't learnt in this industry, but it came with the now obligatory, shrink-wrapped, 140-page instruction manual on how to use it!!  A perfect cure for insomnia!  I read the opening page or two and it might as well have been written in Serbo-Croatian for all the sense it made to me!!  (I then realised it WAS written in Serbo-Croatian and so I turned to the correct language section) and it was just as incomprehensible!

Even worse, the manufacturers (who are too tight to pay for the printing in the name of 'going green') put the instruction manual on a CD!!

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