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Monday, February 20, 2012

How far does it go, mate?

Geoff Varrall of RTT writes:

About 15,000 years ago some indigenous Northern Australians decided that they needed a more efficient way of talking to each other than just shouting a lot.

And blowing into a long cylindrical tube proved to be just what was needed and seriously useful fun – the dawn of the didgeridoo.

Trumpets and bagpipes were invented at about the same time. The ancient Greeks used the trumpet in battlefield communication to devastating effect.

The way you can tell that your didgeridoo is better than everyone else’s didgeridoo is to blow into it and see how far the sound goes.

So naturally when an Australian goes in to buy a mobile phone from a Telstra shop the first question is “how far does it go mate?”

And the answer is on the box.

Telstra tests phones in the laboratory and, if they perform well, they go off for a drive in the outback for some comparative testing.

If the phone works beyond the edge of the operator’s coverage map it gets a blue tick – it really is that simple – and we might well ask why other operators don’t do the same.

We have all got used to our phones working more or less anywhere at least for voice and text but getting decent data rates anywhere other than close in to a cell site is much more problematic.

Very few of us would even think about checking whether the phone we were buying had good radio performance – and actually we have no way of finding out until we start using the device and then we blame the network not the phone.

This would not matter if all phones worked equally well but they don’t. They all meet a basic conformance standard but the conformance tests don’t recreate real life conditions.

Most new phones including LTE phones are what are called ‘uplink limited’.

This means that the data rates and data reach (the distance from a base station where you can still get a data link) are constrained by the ability of the device to get useful RF energy out of the antenna.

If your phone gets hot it’s a pretty good indication that it’s working harder than it should be. That’s probably because it’s been crammed into an outer casing that looks great but is too small to allow the antenna to work efficiently.

In engineering terms the amount of efficiency or rather inefficiency can be described by measuring how much energy gets reflected back into the device rather than out of the device.

That’s not the sort of test you want to do in a shop but that’s not a reason to ask the right question, not ‘how fast does it go’ but ‘how far does it go’.

Britain is not Australia and we don’t have those big wide-open spaces but data reach, the distance from a base station where we can still get a data connection, is every bit as important as data rate.

The moral of the story is don’t buy a dud didgeridoo.

Geoff Varrall has just written a new book Making Telecoms Work - from technical innovation to commercial success published by John Wiley.

Given that we have 15000 years of telecoms history to draw upon, it’s amazing how many stupid decisions we still manage to make.

The book uses prior case study examples of technical and commercial success and failure to qualify present policy making in the industry.

The book is available from Amazon and can be ordered via the RTT book shop.

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Opinion Articles

giffgaff has an official voice worth listening to

Mark Bridge writes:

Yesterday I spotted a new blog page from O2-supported MVNO giffgaff. The company’s head of digital marketing Rob Gotlieb announced the finished version of a promotional film – and mentioned the official voice of giffgaff, voiceover artist Tom Oldham (who, interestingly, was also the voice on Vodafone ads at one point). And for a moment I thought “Official voice?  You what?”

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Mobiles go meddling in medicine

Mark Bridge writes:

“Okay, Mr Bridge, just relax. This won’t hurt a bit. I just need to… oh, hold on a moment, my phone’s crashed. I’ll just pop the battery out and we can start again.”

Some years ago I read an article in Fast Company magazine. Entitled “They Write the Right Stuff”, it explained how NASA’s software engineers couldn’t afford to make errors because any mistakes were likely to kill their colleagues.

That need to check, double-check and then check again was also one of the reasons the space agency ended up looking on eBay for tried-and-tested obsolete components. But now things seem to be swinging towards the opposite end of the scale.

Author: The Fonecast
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I want a mobile wallet - and I want it NOW!

Mark Bridge writes:

A few months ago James wrote about the slow adoption of mobile and contactless payments in the UK. Now we hear that Kenya’s M-PESA mobile money transfer service has arrived here. Yes, m-payments are finally going mainstream in the United Kingdom. Well, sort of. Well, alright, not at all really. What’s happened is that people in the UK are now able to send money to M-PESA users in Kenya. But what about the progress of mobile payments in the UK?

Author: The Fonecast
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Which mobile operating system will top the charts at Christmas?

James Rosewell writes:

It seems to be accepted that the Apple iPhone will be the top selling mobile phone this Christmas now it’s available on almost every UK network. The more interesting question is which handsets will hold the number 2 to 5 positions - and what operating system will they be running when the smartphone scores are announced in the new year?

Microsoft announced Windows Phone last week and I commented on the importance of persuading their heartland fans to move from iPhone and other platforms to Windows Phone. Disappointingly, finding a mobile retailer willing to sell a Windows Phone is not easy at the moment. Orange tell me they’ve withdrawn the one model they were going to offer from Toshiba. Vodafone didn’t even know what a Windows Phone was.

Author: The Fonecast
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Life is toooo complicated!

Iain Graham writes:

I have just bought (well, been given) a new mobile phone!  It, of course, cost me nothing, because we still haven't learnt in this industry, but it came with the now obligatory, shrink-wrapped, 140-page instruction manual on how to use it!!  A perfect cure for insomnia!  I read the opening page or two and it might as well have been written in Serbo-Croatian for all the sense it made to me!!  (I then realised it WAS written in Serbo-Croatian and so I turned to the correct language section) and it was just as incomprehensible!

Even worse, the manufacturers (who are too tight to pay for the printing in the name of 'going green') put the instruction manual on a CD!!

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