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Tuesday, September 4, 2012

With instant-pay apps, wallets can stay home

Ted Landphair of voanews.com writes:

A lot of people gave up carrying much cash a long time ago, since they knew ‘plastic’ - a credit or debit card, or a store or public transit ‘smart card’ - would be accepted just about everywhere.

But to hear tech companies tell it, plastic cards will be museum pieces as well before long.

It’s all because young people, in particular, love their mobile devices so much - and despise the time-wasting process of digging out a credit card, presenting it to a clerk or swiping it on a card reader, waiting for the sale to be approved, then writing their signatures on a paper receipt or the reader.

It’s all so 20th Century.

So companies such as Google developed technology that allows customers to simply wave their phones against a reader. It instantly picks up the product and your account information, confirms the sale, and sends a receipt to your phone.

The idea has come so far that technology inside some stores - or even on the street near one - can detect that your handheld phone or other device is in the area and send you quick messages, telling you about sales or special discounts.

And all that’s getting a run from an even newer application, called ‘Card Case’, devised by the payments company Square. With it, you walk into a store, or pass a vendor on the street who has the right technology, and see something you’d like to buy.

You simply give the salesperson your name, and he or she calls it up on a small screen. If the picture there matches you, the device instantly checks your balance and approves the sale, and the item is yours. No swiping. No signing. No receipt. The details of the transaction show up on your phone.

“In one case, I walked into Pinkie’s Bakery [in San Francisco] and asked for a cupcake,” tech writer Farhad Manjoo wrote in the online magazine Slate.

“The cashier told me my total, and I said, ‘Put it on Farhad’s tab.’ She saw my name and photo on her iPad, tapped it, and I was done. The experience was magical - almost creepy.”

“Bye-bye, Wallets,” wrote Time magazine when reviewing this trend last month. Its technology writer, Harry McCracken, went a whole week without carrying one.

Or almost a whole week. At a baseball game, his ‘Google Wallet’ payment app wouldn’t work. Since he had no physical wallet he was, he wrote, “reduced to begging [my] wife for beer.”

Originally published on voanews.com

 

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Opinion Articles

giffgaff has an official voice worth listening to

Mark Bridge writes:

Yesterday I spotted a new blog page from O2-supported MVNO giffgaff. The company’s head of digital marketing Rob Gotlieb announced the finished version of a promotional film – and mentioned the official voice of giffgaff, voiceover artist Tom Oldham (who, interestingly, was also the voice on Vodafone ads at one point). And for a moment I thought “Official voice?  You what?”

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Mobiles go meddling in medicine

Mark Bridge writes:

“Okay, Mr Bridge, just relax. This won’t hurt a bit. I just need to… oh, hold on a moment, my phone’s crashed. I’ll just pop the battery out and we can start again.”

Some years ago I read an article in Fast Company magazine. Entitled “They Write the Right Stuff”, it explained how NASA’s software engineers couldn’t afford to make errors because any mistakes were likely to kill their colleagues.

That need to check, double-check and then check again was also one of the reasons the space agency ended up looking on eBay for tried-and-tested obsolete components. But now things seem to be swinging towards the opposite end of the scale.

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I want a mobile wallet - and I want it NOW!

Mark Bridge writes:

A few months ago James wrote about the slow adoption of mobile and contactless payments in the UK. Now we hear that Kenya’s M-PESA mobile money transfer service has arrived here. Yes, m-payments are finally going mainstream in the United Kingdom. Well, sort of. Well, alright, not at all really. What’s happened is that people in the UK are now able to send money to M-PESA users in Kenya. But what about the progress of mobile payments in the UK?

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Which mobile operating system will top the charts at Christmas?

James Rosewell writes:

It seems to be accepted that the Apple iPhone will be the top selling mobile phone this Christmas now it’s available on almost every UK network. The more interesting question is which handsets will hold the number 2 to 5 positions - and what operating system will they be running when the smartphone scores are announced in the new year?

Microsoft announced Windows Phone last week and I commented on the importance of persuading their heartland fans to move from iPhone and other platforms to Windows Phone. Disappointingly, finding a mobile retailer willing to sell a Windows Phone is not easy at the moment. Orange tell me they’ve withdrawn the one model they were going to offer from Toshiba. Vodafone didn’t even know what a Windows Phone was.

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Life is toooo complicated!

Iain Graham writes:

I have just bought (well, been given) a new mobile phone!  It, of course, cost me nothing, because we still haven't learnt in this industry, but it came with the now obligatory, shrink-wrapped, 140-page instruction manual on how to use it!!  A perfect cure for insomnia!  I read the opening page or two and it might as well have been written in Serbo-Croatian for all the sense it made to me!!  (I then realised it WAS written in Serbo-Croatian and so I turned to the correct language section) and it was just as incomprehensible!

Even worse, the manufacturers (who are too tight to pay for the printing in the name of 'going green') put the instruction manual on a CD!!

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