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Wednesday, July 14, 2010

Half of us don't know our partner's mobile phone number

Research from 'life assistance' company CPP, which provides a variety of advice, insurance and practical help, says we're increasingly relying on mobiles to replace our own memories.

23 million adult Britons – 47% of the population - can't remember their partner's mobile number by heart, 30 million (61%) have the same problem with their best friend's number and 22 million (45%) don't know their parents' mobile number.

However, 92% of adults are able to recall their home fixed-line number and 60% know their parents' landline.

It indicates a serious problem if mobile phones are lost, stolen or damaged. In fact, 67% of respondents said they were anxious about losing the numbers stored on their phones but only 43% had a written backup and even fewer – just 18% – have an electronic copy on their computer.

Michael Lynch from CPP said "Our research shows that people are so heavily reliant on their mobile phones, that they'd be lost without them. And even if not caught in an emergency situation, our research shows that four in 10 victims have admitted that they've lost contact with friends when they've lost or had their phones stolen."

CPP offers five tips for remembering telephone numbers:

Step 1: Visualise the number - picture the numbers in your head. Think about what they would look like, what colour they would be, what they would look like on a business card or in your handwriting.

Step 2: Recite the number out loud. Recite the number three times right away, and again in one minute. Recite them every few minutes out loud. Even create rhythm in the sequence of numbers to the tune of a well-known song.

Step 3: Practise dialling the number. Move the fingers in the way in which it would be used to dial the number while reciting the number.

Step 4: Group the numbers together. The human mind naturally remembers numbers better in groups of three and four.

Step 5: Look for personal associations with the numbers. Associate numbers to birthdays, ages, pin numbers or other things that are personal to you. Your mind will recall the numbers when the association is thought up.

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Opinion Articles

Sponsor our coverage of Mobile World Congress 2014

Mark Bridge writes:

Would you like to be part of our Mobile World Congress coverage?

Mobile World Congress is Europe’s biggest mobile communications industry show. It runs from 24th - 27th February next year in Barcelona and is expected to welcome over 70,000 attendees and around 2,000 exhibitors.

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Ruthless logic is revolutionary: we talk smartphones and customers with Kazam

Interview with Chief Marketing Officer James Atkins

Mark Bridge writes:

Earlier this month, London-based smartphone company Kazam announced seven new Android handsets. That's pretty impressive... and is an even more noteworthy feat when you consider the company didn't even exist at the beginning of the year.

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Printed interactive Bluetooth-enabled books and posters are just around the corner

Mark Bridge writes:

Imagine books that could automatically link with your tablet as you touched the pages. Or posters that reacted to your fingertips and displayed the results on your smartphone. It seems this kind of Bluetooth-enabled interactivity is just around the corner, thanks to tiny low-power processors and a patented printing process that doesn’t require specialised equipment.

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Banking on good customer service?

How mobile technology is changing the banking sector

The future of customer service is to bridge the gap between the smart consumer with the smartphone and the bank holding his or her financial assets. Even though mobile applications are becoming increasingly powerful customer touch points, many banks are failing to leverage them in order to engage with consumers.

Mandip Shergill, Account Executive at Genesys, looks at how banks can maintain and strengthen the customer relationship in the mobile channel.

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Ashley Gilmour writes:

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