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Wednesday, November 30, 2011

My phone isn't spying on me... and yours probably isn't, either

Mark Bridge writes:

“Mobile operators track who you call. In other news, banks know how much money is in your account and utility companies know where you live.”

At the end of a week in which so-called ‘spyware’ on mobile phones had been creating headlines, this tweet from Benedict Evans offered an alternative perspective.

The story started when security researcher Trevor Eckhart pointed out that diagnostic software from Carrier IQ was installed on millions of smartphones and could - theoretically - be used to monitor an individual’s usage. Carrier IQ threatened legal action before withdrawing its threat and apologising.

But what does this mean to customers in the UK?

Very little, it seems.

Some versions of the Apple iPhone may have Carrier IQ installed, although the iOS software appears not to monitor the keyboard, only sends reports to Apple and can be switched off.

Most other reports have been outright denials. HTC says the software is on some US devices but not on any European phones. O2, Orange and Vodafone say they don’t install the software on any UK devices and don’t believe it’s pre-installed on anything they sell. Google says its Android-based Nexus One, Nexus S and Galaxy Nexus handsets aren’t affected. Nokia and BlackBerry say they don’t install or authorise Carrier IQ for their phones.

Yes, there are loopholes in some of those statements - for example, just because RIM doesn’t install an app doesn’t mean that a network doesn’t do it later - but I’d say they were largely reassuring.

Perhaps most importantly - and, as you know, I’m not a lawyer - Carrier IQ appears to be illegal under European law. Again, it’s no guarantee… but I’d say we Brits don’t have too much to worry about.

Well, not when it comes to Carrier IQ, anyway. Now, let’s talk about the Euro…

[More details: BBC News; TechCrunch.com; guardian.co.uk; Forbes.com; TheVerge.com; arstechnica.com]

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Opinion Articles

Sponsor our coverage of Mobile World Congress 2014

Mark Bridge writes:

Would you like to be part of our Mobile World Congress coverage?

Mobile World Congress is Europe’s biggest mobile communications industry show. It runs from 24th - 27th February next year in Barcelona and is expected to welcome over 70,000 attendees and around 2,000 exhibitors.

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Ruthless logic is revolutionary: we talk smartphones and customers with Kazam

Interview with Chief Marketing Officer James Atkins

Mark Bridge writes:

Earlier this month, London-based smartphone company Kazam announced seven new Android handsets. That's pretty impressive... and is an even more noteworthy feat when you consider the company didn't even exist at the beginning of the year.

Author: The Fonecast
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Printed interactive Bluetooth-enabled books and posters are just around the corner

Mark Bridge writes:

Imagine books that could automatically link with your tablet as you touched the pages. Or posters that reacted to your fingertips and displayed the results on your smartphone. It seems this kind of Bluetooth-enabled interactivity is just around the corner, thanks to tiny low-power processors and a patented printing process that doesn’t require specialised equipment.

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Banking on good customer service?

How mobile technology is changing the banking sector

The future of customer service is to bridge the gap between the smart consumer with the smartphone and the bank holding his or her financial assets. Even though mobile applications are becoming increasingly powerful customer touch points, many banks are failing to leverage them in order to engage with consumers.

Mandip Shergill, Account Executive at Genesys, looks at how banks can maintain and strengthen the customer relationship in the mobile channel.

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Facebook is a mobile company – are you?

Ashley Gilmour writes:

A quick fact: nearly half of Facebook’s advertising revenue now stems from mobile ads.

That’s right – of the social network’s $1.8 billion (£1.1 billion) generated in the third quarter of 2013, 49% of it was made up of mobile advertising revenue. Last year, the channel represented only 14%.

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Later in the programme, the team anticipates some of the topics that will be hitting the headlines during 2016.

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Looking back at February: from security scares to multiple MVNOs

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We're taking a look back at the biggest mobile industry news stories from February 2015, including allegations that the UK's security service tried to breach SIM card security by hacking into one of the world's biggest SIM producers.

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Interview with Chris Millington of Doro about mobile retailing, wearables and technology for older consumers

Podcast - 24th February 2015

In today's programme Mark Bridge talks to Chris Millington, who's Managing Director for Doro UK and Ireland.

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A month of mobile: O2 counts on 3, Microsoft counts to 10 and Apple counts its profits

Podcast - 30th January 2015

We're back with a month of mobile industry news, including takeover talks and takeover rumours. O2 and Three are said to be discussing a merger... but is there any truth in the suggestions that BlackBerry could be up for grabs?

We also discuss Apple's record-breaking quarterly figures, the highlights of CES and the launch of Microsoft Windows 10, as well as saying farewell to the current version of Google Glass.

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