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Tuesday, June 5, 2012

Last week at The Fonecast: 5th June 2012

Don't expect a positive answer from the Oracle

Mark Bridge writes:

Here in the UK, we have a double Bank Holiday weekend to celebrate the Queen’s Diamond Jubilee. That means two days away from work for many of us (and also two days of unseasonably bad weather, according to tradition).

In fact, the three of us at The Fonecast are celebrating our own anniversary this month. It’s been six years since we started podcasting about the mobile phone industry. We’ll be revisiting some of those early programmes - and the biggest mobile news headlines from 2006 - in this week’s podcast on Wednesday.

The biggest news from the last few days is what can loosely be called a ‘conclusion’ to the Android-related legal battle between Google and Oracle. No patents were infringed, no copyright was breached... and there’s no chance this will be the last we hear of it. Expect an appeal from Oracle and much discussion about the copyright of coding.

Research In Motion made another unwelcome return to the headlines by warning that its next set of quarterly results would show an operating loss – and it’s also expecting to cut staff numbers. Disappointment from Cisco as well; it’s stopped work on the business-focussed Cius tablet.

But cheer up; it’s not all bad news. There’s been plenty happening in the world of payments, with Gartner’s research anticipating over £100 billion being transacted via mobile this year and Juniper Research expecting a quarter of European mobile users to be paying via NFC within 5 years.

A new app called PayPal inStore is now offering mobile payments in high-street shops without NFC, another mobile payment solution has just launched for UK businesses and the m-ticket innovators at Masabi have demonstrated how NFC phones can be used as smart transport tickets.

Customer service has been attracting plenty of attention too. Everything Everywhere says it’s going to redesign its service operations around handset operating systems and the devices that use them, while Ofcom has opened a consultation about an improved 'text relay' service for mobile users with hearing and speech impairments.

Finally for now, let’s turn to a different kind of mobile service. As the Diamond Jubilee weekend moves towards its conclusion, all eyes turn to the London 2012 Olympics. Mobile technology is ready to cope with the visitors... but it’s not what you might expect.

A recent announcement from BT has confirmed it’s on track to have 500,000 WiFi hotspots working across London in time for the 2012 Olympic and Paralympic Games, including exclusive WiFi service across the Olympic Park in East London. And Virgin Media has named a list of 82 London Underground stations that will offer free WiFi this summer. Perhaps an excellent opportunity for a VoIP call to tell your friends “I’m in a tunnel”.

Hmmm. I’m sure I’ve said that before.

Start your week with a reminder of the latest mobile headlines. Simply register at TheFonecast.com by clicking the link at the top right-hand corner of our home page and we’ll send you this weekly news summary by email.

The Fonecast is sponsored by 51Degrees.mobi. More details about advertising and sponsorship opportunities are available on the About Us section of our website.
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Opinion Articles

Sponsor our coverage of Mobile World Congress 2014

Mark Bridge writes:

Would you like to be part of our Mobile World Congress coverage?

Mobile World Congress is Europe’s biggest mobile communications industry show. It runs from 24th - 27th February next year in Barcelona and is expected to welcome over 70,000 attendees and around 2,000 exhibitors.

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Ruthless logic is revolutionary: we talk smartphones and customers with Kazam

Interview with Chief Marketing Officer James Atkins

Mark Bridge writes:

Earlier this month, London-based smartphone company Kazam announced seven new Android handsets. That's pretty impressive... and is an even more noteworthy feat when you consider the company didn't even exist at the beginning of the year.

Author: The Fonecast
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Printed interactive Bluetooth-enabled books and posters are just around the corner

Mark Bridge writes:

Imagine books that could automatically link with your tablet as you touched the pages. Or posters that reacted to your fingertips and displayed the results on your smartphone. It seems this kind of Bluetooth-enabled interactivity is just around the corner, thanks to tiny low-power processors and a patented printing process that doesn’t require specialised equipment.

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Banking on good customer service?

How mobile technology is changing the banking sector

The future of customer service is to bridge the gap between the smart consumer with the smartphone and the bank holding his or her financial assets. Even though mobile applications are becoming increasingly powerful customer touch points, many banks are failing to leverage them in order to engage with consumers.

Mandip Shergill, Account Executive at Genesys, looks at how banks can maintain and strengthen the customer relationship in the mobile channel.

Author: The Fonecast
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Facebook is a mobile company – are you?

Ashley Gilmour writes:

A quick fact: nearly half of Facebook’s advertising revenue now stems from mobile ads.

That’s right – of the social network’s $1.8 billion (£1.1 billion) generated in the third quarter of 2013, 49% of it was made up of mobile advertising revenue. Last year, the channel represented only 14%.

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Recent Podcasts

Reviewing our 2015 mobile industry predictions... and looking forward to 2016

Podcast - 15th January 2016

Iain Graham, James Rosewell and Mark Bridge return to review their mobile industry predictions from last year. Which mergers, partnerships and developments did they forecast correctly... and which didn’t work out as planned?

Later in the programme, the team anticipates some of the topics that will be hitting the headlines during 2016.

Author: The Fonecast
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Podcast from Mobile World Congress 2015

Podcast - 6th March 2015

Mark Bridge learns about the mobile technology trends at Mobile World Congress 2015 by chatting to James Rosewell of 51Degrees, Dr Kevin Curran from the IEEE and Chris Millington of Doro.

They talk about wearable devices, wireless charging, mobile operating systems and much more... including some of their favourite products from the exhibition.

Author: The Fonecast
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Looking back at February: from security scares to multiple MVNOs

Podcast - 27th February 2015

We're taking a look back at the biggest mobile industry news stories from February 2015, including allegations that the UK's security service tried to breach SIM card security by hacking into one of the world's biggest SIM producers.

We also talk about the planned BT and EE merger, the creation of two new UK virtual networks, some acquisitions in the mobile payment arena and a new Ubuntu smartphone.

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Interview with Chris Millington of Doro about mobile retailing, wearables and technology for older consumers

Podcast - 24th February 2015

In today's programme Mark Bridge talks to Chris Millington, who's Managing Director for Doro UK and Ireland.

They discuss the state of mobile retailing in the UK, the future of wearable devices and - as you might expect - smartphones for seniors.

Author: The Fonecast
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A month of mobile: O2 counts on 3, Microsoft counts to 10 and Apple counts its profits

Podcast - 30th January 2015

We're back with a month of mobile industry news, including takeover talks and takeover rumours. O2 and Three are said to be discussing a merger... but is there any truth in the suggestions that BlackBerry could be up for grabs?

We also discuss Apple's record-breaking quarterly figures, the highlights of CES and the launch of Microsoft Windows 10, as well as saying farewell to the current version of Google Glass.

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