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Friday, December 20, 2013

Consumers need to protect their personal information when using new mobile apps, warns ICO

The Information Commissioner’s Office, the independent UK authority responsible for promoting openness by public bodies and data privacy for individuals, has warned consumers to protect their personal information when installing new mobile apps.

Christmas Day is expected to be the busiest day of the year for app downloads: figures from mobile analytics specialists Flurry showed 328 million apps being downloaded on 25th December.

A UK-specific survey carried out by the ICO earlier this month found that 59% of adults in the UK had downloaded a mobile app, although 62% of these people were concerned about the way apps could use their personal information.

The ICO has published five ‘top tips’ to help consumers stay in control of their data when using mobile apps:

  1. Only download apps from official and trusted app stores. Be extremely careful of using untrusted sources.

  2. Read the information available about an app in the app store before you download it. Check you are happy about the personal information it will be using.
  3. Have a regular clear-out. Many of us have downloaded an app and only used it once. If you no longer use the app, uninstall it.
  4. Consider downloading mobile security software to help keep your device secure.
  5. Make sure you erase any apps from the phone before you donate, resell or recycle an old device, as these may have to access to your personal information. You should be able to find a ‘factory reset’ option in the device settings.

As well as offering tips for consumers, the ICO has also published advice for app developers.

Simon Rice, the ICO’s Principal Policy Advisor for Technology, said “The app development industry is one of the UK’s fastest growing industries, but our survey shows almost half of app users have rejected an app due to privacy concerns. It is important that developers tackle this issue by making sure their apps look after personal information correctly. Our guidance will help them achieve this by explaining the legal requirements when using personal information. That includes how to obtain lawful consent, the measures required to keep people’s information secure and advice on carrying out routine testing and maintenance. These are issues that must be considered at the start of the development process, but once addressed will help developers in the UK comply with the Data Protection Act and have the best chance of achieving commercial success.”

[ICO blog; App Developer guidance (pdf)]

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Opinion Articles

Hanging on the Telephone

Are we waiting for mobile marketing to make a move?

Mark Bridge writes:

At the beginning of the 21st century I moved from Vodafone to work for its Vizzavi multimedia portal, wooed by talk of context-specific advertising that would one day use a customer’s location and search history to ensure any ads were precisely targeted. And I’m not the only person who’s been seduced. Consumers, ad agencies, client companies and mobile networks have all been promised much by mobile marketing.

Yet more than a decade later that kind of sophistication seems to be lacking from most mobile marketing messages.

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Last week at The Fonecast: 29th April 2013

Money, messaging, microphones and M2M

Mark Bridge writes:

This week there was only one set of financial results that attracted the mainstream tech media. Apple reported the first drop in quarterly profit for several years as figures fell by 18% to around £6.1 billion. On the positive side, it made around £6.1 billion profit. It also announced dates for its developer conference in June and promised a new version of iOS.

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Fixed line nightmares vs simple mobile

...and why Mobile Termination Rates need to fall

James Rosewell writes:

Due to growth in staff numbers my business (51Degrees.mobi) is in the process of moving offices. Coincidentally I'm also moving our home broadband. It’s not been a pleasant experience.

This got me thinking, because a few weeks ago on thefonecast.com we discussed why Ofcom isn’t treating Mobile Termination Rates (MTR) in the same way as fixed-line termination rates. The mobile industry justifies higher MTRs on the assumption that a mobile network costs more to run than a fixed-line network. It was certainly true when the fixed costs of running a mobile network had to be shared across a relatively small number of customers, even if they did pay a fortune for their contracts and terminals. Intuitively I'd say that’s just not true anymore.

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Last week at The Fonecast: 22nd April 2013

Spring in the air

Mark Bridge writes:

The past few days have seen the arrival of two familiar seasons. Not only has the sun peeked its head from behind the clouds in an approximation of Spring but the mobile industry has been releasing its quarterly results.

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Last week at The Fonecast: 15th April 2013

Going up...

Mark Bridge writes:

It’s claimed there’s recently been some dodgy equine activity in the mobile industry. No, I’m not talking about the dancing pony that promoted Three UK. I’m not even making lasagne jokes. I’m talking about the ‘Trojan horse’ threatening to monopolise the mobile marketplace.

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