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Friday, May 23, 2014

Vodafone increases its 'out of bundle' charges for UK customers

Customers with a Vodafone UK contract are being told that charges for services outside their monthly allowance of minutes, text messages and data are increasing. However, the basic monthly charge is unchanged and roaming rates in the EU are falling.

Any customers whose monthly bills will increase by more than 10% are being given the option to leave without penalty.

Standard UK calls outside the regular ‘bundle’ of calls are rising in price from 40p per minute to 45p from 28th June, with text messages up from 15p to 18p.

Calls in European Union countries for customers who don’t have a special ‘roaming’ deal will fall from 24.5p per minute to 18.7p per minute from 1st July 2014. Received calls will drop from 7.1p/min to 4.9p and data charges are also being cut.

In an online message announcing the tariff changes, the company also restated its recent price promise: “Although we’ll be increasing the prices you pay outside your monthly allowance, we promise we won’t put up the monthly charge you pay for your plan when you stay within your allowance. This is our commitment to you for as long as your agreement lasts.”

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Tags: uk vodafone roaming tariff

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Opinion Articles

Ee-ee-ee, says Everything Everywhere

Mark Bridge writes:

Mobile networks have changed, haven’t they?

Once they were all about delivering service. Coverage. Quality. Price. Now it’s much more about branding.

Everything Everywhere has announced it’s to become EE, an obvious abbreviation that’s been used in mobile industry briefings pretty much since the company was created two years ago. It joins the likes of Kentucky Fried Chicken, Hennes & Mauritz, British Home Stores, Independent Television and Marks & Spencer, although all of these took decades to transition into businesses that were just described by their initials.

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Article rating: 4.0

Last week at The Fonecast: 10th September 2012

No Amazon smartphone, no Nokia tablet

Mark Bridge writes:

It’s a smartphone autumn, as prophesied a few weeks ago by the Carphone Warehouse and many others. The frenzy of big-name announcements led by Samsung at Berlin’s IFA has given way to stand-alone media presentations from Nokia, Motorola and Amazon.

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With instant-pay apps, wallets can stay home

Ted Landphair of voanews.com writes:

A lot of people gave up carrying much cash a long time ago, since they knew ‘plastic’ - a credit or debit card, or a store or public transit ‘smart card’ - would be accepted just about everywhere.

But to hear tech companies tell it, plastic cards will be museum pieces as well before long.

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Last week at The Fonecast: 27th August 2012

4G gets a boost in the UK, Samsung gets a slap in the USA

Mark Bridge writes:

It was a week of dramatic contrasts in the mobile phone industry. We started with Everything Everywhere’s news that 4G service was coming to the UK this year – possibly with a new brand that’ll work alongside Orange and T-Mobile. Meanwhile Three UK seems to have its own plans that involve acquiring some excess 4G spectrum from Everything Everywhere. There was much muttering from Vodafone and O2, although whether this’ll manifest itself as legal action remains to be seen.

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The Hare and the Tortoise: the race for 4G/LTE in the UK

Robin Kent writes:

With this week’s announcement that Everything Everywhere has been given the green light to launch the UK’s first 4G service, competing operators such as Vodafone and O2 are getting hot under the collar. With every day that goes by, these operators lose vital competitiveness as the market creeps away them towards Orange and T-Mobile. This is a real life ‘hare and tortoise’ scenario.

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