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Thursday, December 1, 2011

A quarter of businesses expect mobiles to replace desk phones within 2 years

IP communications business BroadSoft has published a survey entitled ‘Mobile Enterprise of the Future’. 400 senior staff responsible for mobile and unified communications IT purchases at US and UK-based businesses were contacted about their company’s communications usage and its plans.

25% of these enterprise IT decision makers believe that desk phones will be replaced by mobile phones within two years - and 44% of enterprises already have at least one-quarter of their workforce operating solely using a mobile phone. In addition, 82% of enterprises have employees using mobile apps for communications and collaboration.

When it comes to handsets and operating systems, 30% of enterprises currently support tablets, 51% support BlackBerry devices, 40% support iPhones and 31% support Android phones.

Leslie Ferry, vice president of marketing at BroadSoft, said “Enterprise end-users are demanding their IT department support a consumer-grade communications experience that includes access to advanced communications services and applications across their preferred mobile communication device. More telling, the survey revealed mobile network operators have a compelling, but closing window of opportunity to be the preferred provider of choice when it comes to delivering unified communications services that keep mobile employees connected via video, instant messaging, web conferencing and presence management, indicating MNOs need to act now, before competitors erode their customer base.”

[Survey results (pdf)]

We’ve spoken to Leslie Ferry from Broadsoft on a couple of occasions in the last few months. You can listen to our November 2010 interview on our website audio player if you click here and our Mobile World Congress 2011 conversation here. Alternatively, find all our podcasts via iTunes.
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Opinion Articles

Ericsson will 'muddle through' as income falls

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I spend much of my time writing about telecommunications and technology. I spend a fair amount of time dealing with big technology-related companies. Yet although I understand many aspects of telecoms, I certainly wouldn’t want to run one of those businesses. It’s a question of relevant experience.

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Apps World 2012: something for everyone... and for every platform

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In addition, there’s an award event - the Appsters awards - with a drinks reception and party at The Roof Gardens in Kensington on the Tuesday night.

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Last week at The Fonecast: 16th July 2012

Black days for BlackBerry?

Mark Bridge writes:

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Application review for CamScanner

Turn your smartphone into a document scanner

Mark Bridge writes:

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When IntSig offered me a copy of a mobile application called CamScanner, I wasn’t too sure. It seemed very clever... but I wasn’t convinced I’d have much use for it.

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Ian Brown, CEO of Axell Wireless, talks about underground mobile phone coverage

Mark Bridge writes:

Just a few weeks ago WiFi was made available on a number of London Underground stations - yet mobile coverage still stops when you go down the escalator.

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