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Friday, August 8, 2014

I'm trying to end the purple reign of my HTC One

Mark Bridge writes:

The two-year mobile phone contract has almost become a standard, despite EU efforts to make it a worst-case scenario. I went into the Brighton branch of Carphone Warehouse today and was told I couldn't upgrade to a 12-month contract. Last year I could; now they would only offer me a 24-month deal. At least Vodafone still offer year-long contracts if you contact them directly. It's just that I'd expected a better deal if I went back to CPW.

This wasn't without irony, given that my beloved HTC One mobile phone - bought from Carphone Warehouse in Brighton just over a year ago - has recently become faulty. That's why I was enquiring about an upgrade. Camera pictures in relatively dark conditions are now tinted purple, which - some have claimed - is a heat-related defect caused by the Zoe feature on the HTC One's Ultrapixel camera. All I know is that it's a fault.

So, in the absence of an easy upgrade, I ask about the purple camera problem. Friendly CPW sales advisor Reece tells me I need to contact HTC. That's the deal, as far as he's concerned. Never mind the Sale of Goods Act covering products for up to six years, never mind the two-year guarantee offered by European Directive 1999/44/EC, never mind that phones are CLEARLY EXPECTED TO LAST FOR AT LEAST TWO YEARS BECAUSE THAT'S NOW THE MINIMUM TERM OF A CARPHONE WAREHOUSE CONTRACT. Apparently none of that's relevant.

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Anyway, I shall be writing to the retailer to remind them that the Sale of Goods Act requires products to be of satisfactory quality (which includes durability) and also requires products to be fit for purpose (which means I should expect the promised 'astounding low-light performance' of the HTC camera). And if your HTC One suffers the dreaded magenta/purple tint on its camera, I suggest you contact your retailer with a similar request.

Oh, and if you ARE a retailer, please make sure your staff are aware of the law. Not just your own returns policy.


You can read the second part of Mark's experience here.

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1 comments on article "I'm trying to end the purple reign of my HTC One"

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hamza

10/31/2015 11:14 PM

I have the same problem display my

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Opinion Articles

4G doesn't come to Three

Mark Bridge writes:

Earlier today, Three.co.uk published a blog post headlined “4G comes to Three”. But it hasn’t.

I spent most of this morning here at Mobile World Congress muttering about the blog before returning to it this afternoon. And suddenly it’s changed.

The blog post remains. The headline is completely different. Now we’re told “Three to launch leading edge 3G service”.

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How far does it go, mate?

Geoff Varrall of RTT writes:

About 15,000 years ago some indigenous Northern Australians decided that they needed a more efficient way of talking to each other than just shouting a lot.

And blowing into a long cylindrical tube proved to be just what was needed and seriously useful fun – the dawn of the didgeridoo.

Trumpets and bagpipes were invented at about the same time. The ancient Greeks used the trumpet in battlefield communication to devastating effect.

The way you can tell that your didgeridoo is better than everyone else’s didgeridoo is to blow into it and see how far the sound goes.

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Last week at The Fonecast: 20th February 2012

Mark Bridge writes:

Any sufficiently advanced technology is indistinguishable from magic. So said Sir Arthur C Clarke.

Last week’s magic was supplied by imaging company Scalado, which announced a new product called ‘Remove’. The clue’s in the name: it can automatically remove unwanted people from photos taken on a mobile phone. Expect to see it on a handset near you before too long.

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Last week at The Fonecast: 13th February 2012

Mark Bridge writes:

It’s not been a good week for Nokia staff, with 4000 of them likely to lose their jobs from factories in Finland, Hungary and Mexico. The company says it’s moving device assembly to Asia, where it’ll be closer to component manufacturers. The three scaled-down factories will remain open with a new focus on smartphone customisation.

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Could a new legal framework for FRAND principles end the mobile patent wars in 2013?

Mark Bridge writes:

I’m not the first person to point out that mobile phone patent battles are raging all around us. They’ve been going on for years.

However, the topic of FRAND patents - those designated as ‘industry standards’ and therefore required to be licensed on Fair, Reasonable And Non-Discriminatory terms - has become an increasingly newsworthy topic.

In the last couple of weeks we’ve reported on an EC investigation into Samsung’s licensing of mobile patents and a Motorola/Apple legal battle that involves FRAND licensing.

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