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Friday, December 13, 2013

Ofcom reveals the UK's most complained-about mobile phone networks

Quarterly report reveals telecoms and pay TV complaints

Ofcom has published its latest quarterly report, which shows details of the amount of complaints it’s received about major telecoms and pay TV providers. This new report covers the period from July to September 2013.

Overall there was a slight increase in the total number of complaints from the previous quarter, which had shown the biggest drop for a year. The number of complaints about mobile services decreased but complaints about landline telephone, broadband and pay TV rose.

Once again, T-Mobile generated the highest volume of ‘pay monthly’ mobile phone complaints - 0.13 per 1,000 customers - mainly resulting from billing and complaints handling. EE stablemate Orange was in second place (0.12 per 1,000 customers) while third place Virgin Mobile generated complaints in excess of the industry average for the first time in two years.

O2 remained as the service provider generating the fewest complaints (0.03 per 1,000 customers), followed by Vodafone (0.05) and Three (0.06).

‘Pay as you go’ complaints weren’t revealed due to the relatively low levels.

TalkTalk still generated the most landline complaints, although these are now at their lowest level since Ofcom began publishing data. Orange/EE generated the most complaints for broadband, while BT TV had the most Pay TV complaints.

Claudio Pollack, Director of Ofcom’s Consumer Group, said  “We’re committed to providing valuable and transparent information to help consumers make an informed decision when considering an alternative provider or a new service. We also hope this data will incentivise providers as they work to address issues driving complaints and improve their performance.”

[Ofcom quarterly report]

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Opinion Articles

India caps mobile text messages

Anjana Pasricha from voanews.com writes:

India’s millions of mobile phone subscribers have won relief from a growing nuisance on the subcontinent - unsolicited text messages. The crackdown by regulators targets the world’s fastest-growing mobile phone market.

From remote villages to crowded metros, the number of mobile phones in India has grown exponentially to more than 850 million in just over a decade.

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Last week at The Fonecast: 3rd October 2011

Mark Bridge writes:

It’s time for my summary of last week’s mobile industry news… and what a week it’s been. Not just for me – I made my first-ever visit to Over The Air on Friday – but for the world of mobile devices.

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I'm no developer - but I still fell in love with Over The Air

Mark Bridge writes:

The text message just said "Yellow Citroën hatchback".  At least the diaeresis on the ë was in the right place. It meant the stranger who was giving me a lift from the station was probably an urbane French speaker. Either that, or they had surprisingly good predictive text on their phone. The third possibility - a serial killer with an old Sagem - hadn't crossed my mind yet.

It was at this point I realised I'd already fallen for Over The Air, a unique event aimed at mobile developers. Throwing caution to the wind, I'd arranged a lift there via Twitter with a mysterious developer I'd never met. Or spoken to.

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The Amazon Android tablet and the Apple iPhone 5

Mark Bridge writes:

I’m not a big fan of reporting on rumours - I’d rather wait until the real thing happens - but I thought these two stories were too big and too well-defined to ignore completely.

Firstly, it looks as though Amazon will be announcing an Android-powered tablet tomorrow. Called the Kindle Fire, it probably won’t be a direct replacement for the Kindle e-book reader but an alternative. Most commentators suggest we should expect a 7-inch colour screen, a focus on cloud-based services and a pretty heavily customised version of Android.

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Are smartphones endangering security?

Ian Kilpatrick, chairman of IP security specialists Wick Hill Group, writes:

Smartphones are spreading throughout the business world. Their use is growing across organisations and at all levels.

According to Gartner, sales of mobile devices in the second quarter of 2011 grew 16.5% year-on-year. Smartphone sales grew 74% year-on-year and accounted for 25% of overall sales in the second quarter of 2011, up from 17% in the second quarter of 2010.

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Recent Podcasts

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A month of mobile: O2 counts on 3, Microsoft counts to 10 and Apple counts its profits

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We're back with a month of mobile industry news, including takeover talks and takeover rumours. O2 and Three are said to be discussing a merger... but is there any truth in the suggestions that BlackBerry could be up for grabs?

We also discuss Apple's record-breaking quarterly figures, the highlights of CES and the launch of Microsoft Windows 10, as well as saying farewell to the current version of Google Glass.

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