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Thursday, July 10, 2014

ASA says Three UK 'free 0800 calls' advertising wasn't clear enough

The UK’s Advertising Standards Authority has ruled that a TV advertisement for Three didn’t explain the network’s free calls policy clearly enough.

A voice on the TV ad said “At Three, we’ve made 0800 numbers free” and “All 0800 numbers are free on our 24 month plans”. However, an on-screen message added “All 0800 calls free on new Three plans.”

A total of eleven people challenged the claim “we’ve made 0800 numbers free” because this only applied to new customers or new 24-month contracts.

Hutchison 3G UK, which runs the Three network, said the text was displayed in a large font as the first on-screen message, making it unambiguous.

The ASA disagreed, describing the ad’s contents as “three differing messages”. It described the ad as containing “ambiguous and contradictory messages which did not make clear the extent of the commitment consumers must make”.

As a result, it ruled that the ad breached rules on misleading advertising, qualification and ‘free’ claims.

From the end of June next year, all UK mobile phone networks will be required to provide free calls to numbers beginning 080.

[ASA adjudication]

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Opinion Articles

Maybe mobile phone tariffs aren't a rip-off after all

Mark Bridge writes:

Oh, those nasty mobile networks. They're robbing us blind… at least, that's what you might think if you've been reading the headlines this week.

Mobile users 'overpaying by £200', said the BBC. £5bn 'wasted' on mobile phone bills, said the Financial Times. It's the wrong tariff, Gromit!, said Telecom TV after hitting the Wensleydale.

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The latest victim of mobile phones: Cisco's Flip video camera

Mark Bridge writes:

Mobile phones are vicious creatures. First they delivered a mortal blow to landline phones.

Emboldened, they began roaming the world looking for victims. They found plenty.

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This week at The Fonecast: 9th April 2011

Mark Bridge writes:

We head into the weekend with the News of the World admitting voicemail hacking was more widespread than previously thought. Mobile networks had already made it much harder to access voicemail remotely… and now the NotW is saying sorry and preparing to pay compensation.

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Demolition Man, meet the Apple iAd Gallery

Mark Bridge writes:

We all have guilty pleasures. One of mine is the sci-fi film Demolition Man. Sylvester Stallone is 20th-century police sergeant John Spartan, who finds himself fighting crime in 2032 alongside the delightful Lieutenant Lenina Huxley, played by Sandra Bullock.

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This week at The Fonecast: 3rd April 2011

Mark Bridge writes:

Welcome to this week's news summary from TheFonecast.com.

In Wednesday's podcast Iain joked that we ought to have a regular Olympics news story because everyone else was talking about the event constantly. Well, following the headlines about introducing WiFi to tube stations in time for London 2012 comes another Olympic news story.

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