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Friday, August 8, 2014

I'm trying to end the purple reign of my HTC One

Mark Bridge writes:

The two-year mobile phone contract has almost become a standard, despite EU efforts to make it a worst-case scenario. I went into the Brighton branch of Carphone Warehouse today and was told I couldn't upgrade to a 12-month contract. Last year I could; now they would only offer me a 24-month deal. At least Vodafone still offer year-long contracts if you contact them directly. It's just that I'd expected a better deal if I went back to CPW.

This wasn't without irony, given that my beloved HTC One mobile phone - bought from Carphone Warehouse in Brighton just over a year ago - has recently become faulty. That's why I was enquiring about an upgrade. Camera pictures in relatively dark conditions are now tinted purple, which - some have claimed - is a heat-related defect caused by the Zoe feature on the HTC One's Ultrapixel camera. All I know is that it's a fault.

So, in the absence of an easy upgrade, I ask about the purple camera problem. Friendly CPW sales advisor Reece tells me I need to contact HTC. That's the deal, as far as he's concerned. Never mind the Sale of Goods Act covering products for up to six years, never mind the two-year guarantee offered by European Directive 1999/44/EC, never mind that phones are CLEARLY EXPECTED TO LAST FOR AT LEAST TWO YEARS BECAUSE THAT'S NOW THE MINIMUM TERM OF A CARPHONE WAREHOUSE CONTRACT. Apparently none of that's relevant.

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Anyway, I shall be writing to the retailer to remind them that the Sale of Goods Act requires products to be of satisfactory quality (which includes durability) and also requires products to be fit for purpose (which means I should expect the promised 'astounding low-light performance' of the HTC camera). And if your HTC One suffers the dreaded magenta/purple tint on its camera, I suggest you contact your retailer with a similar request.

Oh, and if you ARE a retailer, please make sure your staff are aware of the law. Not just your own returns policy.


You can read the second part of Mark's experience here.

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1 comments on article "I'm trying to end the purple reign of my HTC One"

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hamza

10/31/2015 11:14 PM

I have the same problem display my

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Opinion Articles

Hotel phone charges demonstrate the value of packing your mobile

Mark Bridge writes:

I like hotels. Free biscuits in your room and all the portions of UHT milk you can drink. But the phone calls... that's a different story.

Dearie me, you're paying for that hospitality tray when you pick up the phone.

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Mark Bridge writes:

A Charlie Chaplin DVD includes an image of a woman using a mobile phone in 1928.

That’s the suggestion surrounding a YouTube clip that’s currently received more than 2½ million hits since it was posted online last week.

Author: The Fonecast
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Why the Sat-Nav Application Model is Broken

James Rosewell writes:

Most Sat-Nav applications are now obtained via the Application Store used on the mobile phone. Navigon have gone so far as to remove access to their application via any other route. Application Stores are now the only choice. This move to a platform-specific sales model is a massive mistake.

Author: The Fonecast
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Come on, Steve Jobs – why don't you attack a few more mobile companies?

Mark Bridge writes:

Mark Zuckerberg's girlfriend breaks up with him acrimoniously. So off he goes and creates Facebook. Yes, there's nothing like an insult to fire up the creativity. Well, that's certainly what the plot of The Social Network would like you to think.

And, you know, it's got a point. In fact, I'd go as far as to say that sticking two fingers up at the opposition seems to be the new way of doing business.

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The positive cult of giffgaff

Mark Bridge writes:

Wouldn't it be great if mobile customers loved their networks so much that they'd fight for them?  Ofcom would be inundated with complaints from O2 users about its decision not to allow GSM frequencies to be used for 3G services. Vodafone customers would demand that Nokia pre-loaded the N8 with a Vodafone 360 application. Orange users would be sending petitions to radio stations, asking them to implement HD Voice on phone-ins. And giffgaff users would take to online forums to defend the service they receive.

Oh, hang on. That last one's already happening.

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