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Thursday, April 14, 2011

Everything Everywhere drops handing charge for charity text message donations

Channel 4 News reports that Everything Everywhere has suspended its 10% handling charge for text message donations to charities. The company, which is responsible for the Orange and T-Mobile UK networks, says it’s unlikely to reinstate the charge.

UK networks started cutting the costs of SMS donations in 2009, with O2 and Vodafone removing all admin charges last summer. This move was followed recently by Virgin Mobile and Three.

Until today, Everything Everywhere was the only major UK mobile network operator that charged some charities for each text message donation it handled, although it was giving 100% to specific charity partners. It said the handling charge covered administration and made no profit.

In a statement, Everything Everywhere said “Through our text to donate service we want to help charities make the most of donations received. We believe we are close to developing such a system and will make a further announcement in due course.”

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Opinion Articles

Nectar only really cares about iPhone owners

Mark Bridge writes:

Never mind customer loyalty, if you don't have an Apple iPhone you're a second-class consumer. That's the message I seem to have received from Nectar, the multi-retailer loyalty card company.

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BlackBerry's PlayBook and Sony Ericsson's LiveView: spot the similarities

Mark Bridge writes:

RIM and Sony Ericsson each reveal a new product within 24 hours. One has a 7-inch screen and a big announcement at the company's developer conference. The other, with a 1.3-inch micro-display, has a lower-key launch. Yet it's the similarities that have attracted my attention.

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Fixed-line telecoms providers have a lot to learn about customer service

Iain Graham writes:

Woe is me!  I recently did a foolish thing, I tried (and unfortunately succeeded in) changing my home broadband supplier!  Let me begin at the beginning...

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Let's stop being so girly about mobile phones

Mark Bridge writes:

I remember the 1980s. In fact, I rather enjoyed them. Hang on a sec, hear me out. There really was some good stuff there – not least the renaissance of "sisters doin' it for themselves". Oh, and the launch of the UK's first cellular mobile phone network.

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Over The Air 2010 – one man's summary for the wider mobile industry

James Rosewell writes:

I arrived at Imperial College for an oversubscribed Over The Air 2010 not really knowing what to expect but totally open-minded. I found innovation, ideas and inspiration.

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