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Friday, February 21, 2014

Mobile phones and eBook readers are more 'personal' than tablets and PCs

Figures from the GlobalWebIndex market research study into digital consumers have provided a fascinating snapshot of mobile device usage.

Globally, Android was the most-used mobile operating system, climbing from 27% market share in 2011 to 65% by the end of 2013. Meanwhile, Apple’s iOS is only used by 20% of the global smartphone audience (despite having over 40% share in some countries).

When it comes to tablets, Android has 53% share and Apple iOS has 40%.

The most popular handset was Samsung with 36% global penetration, followed by Nokia (22%) and Apple’s iPhone with 19%.

Respondents were asked whether or not they shared their internet-enabled device with anyone else.

77% of mobile phone users said they didn’t share with anyone - and 57% of eBook reader owners also didn’t share. However, this figure fell to 53% of PC/laptop users (i.e. 47% shared with at least one person) and 46% of tablet users (i.e. 54% shared). Argentina was the top country for tablet sharing, where 73% of tablet owners allowed at least one other person to use their device.

Jason Mander, head of trends at GlobalWebIndex, said “It’s clear that device sharing is a major phenomenon, something which has big implications for how we understand the total number of people using the internet. This is especially common for tablets but it’s also happening with mobiles, devices which are usually considered to be the most ‘personal’.”

GlobalWebIndex interviews 170,000 people across 32 markets every year.

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Opinion Articles

Nectar only really cares about iPhone owners

Mark Bridge writes:

Never mind customer loyalty, if you don't have an Apple iPhone you're a second-class consumer. That's the message I seem to have received from Nectar, the multi-retailer loyalty card company.

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BlackBerry's PlayBook and Sony Ericsson's LiveView: spot the similarities

Mark Bridge writes:

RIM and Sony Ericsson each reveal a new product within 24 hours. One has a 7-inch screen and a big announcement at the company's developer conference. The other, with a 1.3-inch micro-display, has a lower-key launch. Yet it's the similarities that have attracted my attention.

Author: The Fonecast
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Fixed-line telecoms providers have a lot to learn about customer service

Iain Graham writes:

Woe is me!  I recently did a foolish thing, I tried (and unfortunately succeeded in) changing my home broadband supplier!  Let me begin at the beginning...

Author: The Fonecast
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Let's stop being so girly about mobile phones

Mark Bridge writes:

I remember the 1980s. In fact, I rather enjoyed them. Hang on a sec, hear me out. There really was some good stuff there – not least the renaissance of "sisters doin' it for themselves". Oh, and the launch of the UK's first cellular mobile phone network.

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Over The Air 2010 – one man's summary for the wider mobile industry

James Rosewell writes:

I arrived at Imperial College for an oversubscribed Over The Air 2010 not really knowing what to expect but totally open-minded. I found innovation, ideas and inspiration.

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