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Tuesday, May 20, 2014

Mobile wallets will more than double within five years, forecasts Juniper Research

A report published today by Juniper Research shows that one in five of all mobile phones will have mobile wallet functionality by 2018. That compares with less than 10% at the end of last year.

It says this growth will be driven by two distinct financial models.

Stored Value Accounts (SVAs) - usually linked to the user’s mobile number - are enabling unbanked individuals in emerging and developing markets to enjoy access to financial services, with a surge in deployments expected across sub-Saharan Africa, developing Asia and Latin America.

Devices with contactless payment functionality are expected to become increasingly popular in North America and Western Europe. Over 50% of wallets in developed markets - and more than 1 in 3 mobile wallets worldwide - are predicted to feature contactless payments. Key events are likely to be the launch of an Apple iWallet and the growth of NFC services using HCE (Host Card Emulation).

High-profile person-to-person payment schemes will also boost the appeal of mobile wallets, with initiatives such as the UK’s Paym and start-ups including Venmo and Dwolla in the USA.

Dr Windsor Holden, research director at Juniper Research and the author of the report, said “While P2P mobile payment services have struggled to gain traction in developed markets, financial institutions are keen to commit to them as they can serve as an attractive value-add to consumers in an increasingly cashless society.”

[Whitepaper; report]

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Opinion Articles

Nectar only really cares about iPhone owners

Mark Bridge writes:

Never mind customer loyalty, if you don't have an Apple iPhone you're a second-class consumer. That's the message I seem to have received from Nectar, the multi-retailer loyalty card company.

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BlackBerry's PlayBook and Sony Ericsson's LiveView: spot the similarities

Mark Bridge writes:

RIM and Sony Ericsson each reveal a new product within 24 hours. One has a 7-inch screen and a big announcement at the company's developer conference. The other, with a 1.3-inch micro-display, has a lower-key launch. Yet it's the similarities that have attracted my attention.

Author: The Fonecast
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Fixed-line telecoms providers have a lot to learn about customer service

Iain Graham writes:

Woe is me!  I recently did a foolish thing, I tried (and unfortunately succeeded in) changing my home broadband supplier!  Let me begin at the beginning...

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Let's stop being so girly about mobile phones

Mark Bridge writes:

I remember the 1980s. In fact, I rather enjoyed them. Hang on a sec, hear me out. There really was some good stuff there – not least the renaissance of "sisters doin' it for themselves". Oh, and the launch of the UK's first cellular mobile phone network.

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Over The Air 2010 – one man's summary for the wider mobile industry

James Rosewell writes:

I arrived at Imperial College for an oversubscribed Over The Air 2010 not really knowing what to expect but totally open-minded. I found innovation, ideas and inspiration.

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