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Tuesday, February 25, 2014

WhatsApp promises voice calls are coming to its messaging app

Messaging service WhatsApp, which is due to become part of Facebook, says it’s working to add voice calls to its mobile application. The new service would be seen as a challenger to existing VoIP services such as Skype and Viber as well as a threat to network operator revenue.

This announcement was made by WhatsApp CEO Jan Koum at Mobile World Congress. He’s expecting voice functionality to be added to the company’s iPhone and Android apps in the second quarter of the year, with BlackBerry and Windows Phone due to follow.

This week is the fifth anniversary of WhatsApp’s launch.

James Briscoe, managing director of marketing agency Unique Digital, commented on the announcement by saying “It’s not surprising that WhatsApp is going to add voice calling to its range of functions: one of the many shortcomings of Facebook’s own limited messenger app is its inability to send voice messages outside of US and Canada. While it appeared a simple one at first glance, Facebook’s acquisition of WhatsApp was always going to be one that saw a shakeup of the services offered by both platforms (regardless of whether they are merged together or not). All roads lead to a future where social networks are true communications backbones, rather than a peripheral bit of fun.”

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Opinion Articles

Nectar only really cares about iPhone owners

Mark Bridge writes:

Never mind customer loyalty, if you don't have an Apple iPhone you're a second-class consumer. That's the message I seem to have received from Nectar, the multi-retailer loyalty card company.

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BlackBerry's PlayBook and Sony Ericsson's LiveView: spot the similarities

Mark Bridge writes:

RIM and Sony Ericsson each reveal a new product within 24 hours. One has a 7-inch screen and a big announcement at the company's developer conference. The other, with a 1.3-inch micro-display, has a lower-key launch. Yet it's the similarities that have attracted my attention.

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Fixed-line telecoms providers have a lot to learn about customer service

Iain Graham writes:

Woe is me!  I recently did a foolish thing, I tried (and unfortunately succeeded in) changing my home broadband supplier!  Let me begin at the beginning...

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Let's stop being so girly about mobile phones

Mark Bridge writes:

I remember the 1980s. In fact, I rather enjoyed them. Hang on a sec, hear me out. There really was some good stuff there – not least the renaissance of "sisters doin' it for themselves". Oh, and the launch of the UK's first cellular mobile phone network.

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Over The Air 2010 – one man's summary for the wider mobile industry

James Rosewell writes:

I arrived at Imperial College for an oversubscribed Over The Air 2010 not really knowing what to expect but totally open-minded. I found innovation, ideas and inspiration.

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