News Articles

Thursday, March 1, 2012

Ofcom tells UK mobile industry to tackle 'bill shock' or face further regulation

Ofcom is calling on the UK mobile industry to address the problem of consumers receiving unexpectedly high bills. It follows recent research that suggested 1.4 million mobile phone ‘contract’ customers may have been affected by ‘bill shock’ in the past six months. The regulator says it may introduce new rules if mobile networks don’t tackle the problem.

A review conducted for Ofcom identified the main causes of bill shock as downloading data, using voice services and lost or stolen phones. It also found many consumers didn’t know how to protect themselves from high bills.

Ofcom wants all mobile network operators to apply a cut-off limit once a consumer’s mobile internet bill reaches a pre-set figure, not just in the EU (as is currently law) but worldwide. It’s also warned networks to make sure their tariff charges are easily understood and easily found.

[Ofcom consumer guide to billing problems]

Print
Author: The Fonecast
0 Comments
Rate this article:
No rating

Categories: Networks and operators, NewsNumber of views: 1058

Tags: uk legal roaming ofcom data tariff

Please login or register to post comments.

Name:
Email:
Subject:
Message:
x

Follow thefonecast.com

Twitter @TheFonecast RSS podcast feed
Find us on Facebook Subscribe free via iTunes

Archive Calendar

«September 2017»
MonTueWedThuFriSatSun
28293031123
45678910
11121314151617
18192021222324
2526272829301
2345678

Archive

Terms Of Use | Privacy Statement