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Wednesday, October 17, 2012

O2 drops user database and commits to extra £10 million spend after UK network outage

O2 UK has revealed its plans for dealing with the aftermath of last week’s UK network outage that saw millions of customers without mobile service for several hours. The problems came just three months after another period of widespread disruption.

Derek McManus, the company’s Chief Operating Officer, has published a news update on the company’s website. He describes two network faults in such a short space of time as “unsatisfactory” and admits that O2 has “dented the confidence and trust of some of our customers”.

He says the company is removing the Central User Database that’s been involved in both of this year’s outages and is implementing an alternative solution. This will see the company committing an extra £10 million on top of its existing network expenditure.

[O2 News]

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Categories: Networks and operators, NewsNumber of views: 1647

Tags: o2 uk customer service ericsson

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