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Three UK is fined £250,000 by Ofcom for poor complaint handling

ExclusiveThree UK is fined £250,000 by Ofcom for poor complaint handling

Ofcom has fined Three UK £250,000 for failing to comply with its rules on handling customer complaints.

The communications regulator found Three had closed some complaints without ensuring they were fully resolved and had failed to log other customer calls as complaints. As a result, Three hadn’t made these customers aware of their right to independent dispute resolution.

EE moves into TV with its new mobile-focussed home television service

ExclusiveEE moves into TV with its new mobile-focussed home television service

UK telecoms operator EE has launched a new home TV service that lets customers use smartphones and tablets as remote controls for their home television.

EE TV, which will be available later this autumn, is based on a ‘smart box’ that plugs into a TV set via an HDMI socket. It’s equipped with a 1TB hard drive for recording, along with 4 Freeview tuners and WiFi connectivity.

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