Ofcom has published the results of a survey that looked at satisfaction with the customer service provided by landline, broadband, mobile and pay TV providers.
The most notable year-on-year improvements were seen in the mobile and pay TV markets: customer satisfaction rose from 67% in 2012 to 75% in 2013 for mobile operators (mainly driven by higher satisfaction from Vodafone customers).
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A Happy Tranquil Christmas for HTC?
Mark Bridge writes:
HTC experienced a bit of Christmas cheer last week when the threat of a sales injunction against the HTC One mini smartphone and a number of other devices was lifted. Nokia had previously won a patent-related court case against HTC but it seems that a sales ban was deemed too harsh a penalty.
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Telefonica is closing its Voice-over-IP service Jajah from 31st January 2014.
It acquired the company in 2009.
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Ofcom has published the results of its assessment into whether or not the UK’s ‘big four’ mobile phone networks have met their 3G coverage obligations.
Although the 3G 2100MHz mobile spectrum licences originally only required networks to cover 80% of the UK population with 3G service, the government later increased this obligation to 90% population coverage. The deadline for meeting this requirement was 30th June 2013.
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UK MVNO Tesco Mobile has launched 4G on ‘pay monthly’ deals for new and existing customers.
Customers can choose to pay an extra £2.50 per month if they want 4G connectivity added to their existing tariff, including SIM-only contracts.
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