Mark Bridge writes:

HTC experienced a bit of Christmas cheer last week when the threat of a sales injunction against the HTC One mini smartphone and a number of other devices was lifted. Nokia had previously won a patent-related court case against HTC but it seems that a sales ban was deemed too harsh a penalty.

Online streaming music service Spotify has launched a free ad-supported player for smartphone and tablet users.

Previously the company’s mobile service was only available as a chargeable option.

Dell, which recently became a privately-owned company under the chairmanship of founder Michael Dell, has announced a new Enterprise Mobility Management solution.

Dell’s EMM combines its mobile device management (MDM), mobile application management (MAM), mobile content management (MCM) and a Secure Remote Access gateway.

Mark Bridge writes:

Imagine books that could automatically link with your tablet as you touched the pages. Or posters that reacted to your fingertips and displayed the results on your smartphone. It seems this kind of Bluetooth-enabled interactivity is just around the corner, thanks to tiny low-power processors and a patented printing process that doesn’t require specialised equipment.

The future of customer service is to bridge the gap between the smart consumer with the smartphone and the bank holding his or her financial assets. Even though mobile applications are becoming increasingly powerful customer touch points, many banks are failing to leverage them in order to engage with consumers.

Mandip Shergill, Account Executive at Genesys, looks at how banks can maintain and strengthen the customer relationship in the mobile channel.