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It's getting easier to complain about your mobile phone service

UK communications regulator Ofcom has announced changes to the way fixed-line and mobile phone companies deal with customer complaints. From next year, UK communications providers will need to include information about dispute resolution services on all paper bills. They'll also be obliged to write to consumers whose complaints have not been resolved within eight weeks to tell them about their right to take complaints to a dispute resolution service.

Author: The Fonecast
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Skype decides not to charge extra for calls over 3G

At the end of May, VoIP service Skype launched a new iPhone application that allowed calling over 3G networks and noted that "Skype-to-Skype calls on 3G will be free for a trial period which will run until the end of 2010".

The company has just updated its iPhone app for iOS4 and announced it's decided not to implement an additional charge for calls made over 3G.

Author: The Fonecast
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It's time to take mobile marketing seriously

ABI Research says marketers should wake up to the potential of mobile. It's just released a new White Paper, 'Mobile Marketing Strategies – Positive Trend,' which can be downloaded from the ABI Research website.

The company notes that marketing messages can reach mobile phone users in a variety of ways, including SMS text messaging, search advertising, ads within applications and video.

Author: The Fonecast
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