The European Commission is introducing new rules that define what fixed-line telecom operators, mobile telecom operators and Internet Service Providers should do if their customers’ personal data is lost, stolen or compromised in any way.

These rules, described as ‘technical implementing measures’, are designed to ensure consumers are treated similarly across the EU and to make sure businesses can take a pan-European approach to any problems.

The Advertising Standards Authority has upheld complaints made about ‘pay monthly’ pricing on Vodafone UK’s web site.

Two complainants pointed out that the amount of inclusive minutes shown for a price plan was potentially misleading because every call used a minimum of one minute’s credit even if the call lasted for just a few seconds. This meant customers wouldn’t necessarily benefit from the full allowance of minutes that was being promoted.

The UK Advertising Standards Authority has upheld complaints against a TV advertisement and website offer for the Samsung Galaxy Note II smartphone.

Both promotions encouraged customers to “Trade up now to a Galaxy Note II” with the possible reward of a free Samsung Tab 2 tablet or discounts off Samsung products.

Orange Group’s Board of Directors has issued a statement reasserting its full confidence in CEO Stéphane Richard, who was placed under formal investigation for fraud last week.

The investigation relates to Mr Richard’s previous role working for the French government; it’s been alleged he was involved in agreeing a €285 million arbitration payment to businessman Bernard Tapie that was inappropriately high.

The European Commission has adopted two proposals that would ensure cars could automatically call the emergency services after a serious accident.

Its ‘eCall’ system automatically calls the 112 emergency number via a mobile connection and passes the vehicle’s location to the emergency services, potentially saving up to 2,500 lives a year and cutting response times by up to 50%.