Ofcom has published the results of a survey that looked at satisfaction with the customer service provided by landline, broadband, mobile and pay TV providers.
The most notable year-on-year improvements were seen in the mobile and pay TV markets: customer satisfaction rose from 67% in 2012 to 75% in 2013 for mobile operators (mainly driven by higher satisfaction from Vodafone customers).
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A Happy Tranquil Christmas for HTC?
Mark Bridge writes:
HTC experienced a bit of Christmas cheer last week when the threat of a sales injunction against the HTC One mini smartphone and a number of other devices was lifted. Nokia had previously won a patent-related court case against HTC but it seems that a sales ban was deemed too harsh a penalty.
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Quarterly report reveals telecoms and pay TV complaints
Ofcom has published its latest quarterly report, which shows details of the amount of complaints it’s received about major telecoms and pay TV providers.
This new report covers the period from July to September 2013.
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The Isis mobile commerce joint venture from AT&T Mobility, T-Mobile and Verizon Wireless is now available to use across the USA.
It was originally announced in November 2010 and launched pilot schemes in the states of Texas and Utah last year.
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The Advertising Standards Authority has upheld a complaint against EE after a customer complained about the accuracy of its T-Mobile UK online coverage maps.
After entering his home postcode, the customer saw that coverage was shown as ‘excellent’. However, in reality he had no mobile phone signal indoors and only a poor signal outside.
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