News Articles

European Commission proposes lower roaming charges with option of separate roaming contract

Hot on the heels of this month's changes to international 'roaming' charges - the cost of using a mobile phone when abroad - comes a new proposal from the European Commission. The new regulations, if voted into law, would allow customers to sign up for a separate roaming contract on their existing mobile phone number from July 2014.

In addition, there'd be a further reduction to maximum call costs and SMS costs in Europe, along with a new cap on the cost of using mobile data when abroad.

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European roaming charges fall again

The maximum charge for mobile phone calls in Europe has fallen again, thanks to the European Commission's 2009 ruling on mobile phone charges.

Consumers on any standard UK tariff will now receive the so-called 'Eurotariff' of no more than 35 Euro cents per minute for calls made (38p incl. VAT) and 11 cents (12p incl. VAT) per minute for calls received while abroad in the EU.

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Ofcom accredits new mobile price comparison website

UK mobile price comparison website Mobilife has been awarded the Ofcom price accreditation logo.

Mobilife, which analyses previous bills to find the best 'pay monthly' contract deal, has been shown to provide information that's accessible, accurate, transparent, comprehensive and up to date. It's only the second mobile-focussed site to be awarded Ofcom accreditation for its price comparison calculator.

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UK mobile phone customers are happier with service in 2011

The latest J.D. Power and Associates 2011 UK Mobile Phone Customer Satisfaction Study shows that mobile phone customers in the UK are more satisfied with call quality, coverage and cost of service than they were in 2010.

Customer satisfaction with pre-pay and pay monthly price plans were measured for the UK's major mobile networks, covering everything from call quality and coverage to tariff costs, customer service and the mobile phone itself.

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Consumers benefit as European telecoms law changes

As we've previously reported and also mentioned in today's podcast, a number of new European telecoms regulations come into force today. Ofcom has issues a statement that explains how these will affect the UK.

The changes include shorter contract terms, compensation for delays to number porting and improved access to emergency services for disabled consumers.

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