Ofcom’s latest quarterly report into the customer service provided by landline, broadband, mobile phone and pay TV companies shows a significant change in the mobile sector.
Overall, thousands of consumers who’d contacted their provider between July and September 2012 were asked to rate the customer service they’d received. 67% of mobile phone users were satisfied with their network’s customer service, compared with 62% of fixed broadband users, 64% of landline customers and 69% of pay TV subscribers.
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Partnership between France Telecom-Orange and Lookout
France Telecom-Orange has formed a global strategic partnership with mobile security company Lookout.
From early next year, Orange customers in France, Slovakia, Spain and the UK - along with EE and T-Mobile customers in the UK - will have the Lookout Mobile Security application installed as standard on selected new Android devices. The software will help consumers protect their smartphones against malware, data loss, privacy threats and loss or theft.
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New research conducted by TNS on behalf of Orange in the UK, France and Spain, has revealed the different ways that teenagers and adults use mobile media. Orange Exposure 2012/2013 - the latest in a series of annual reports that started almost five years ago - compares smartphone and tablet usage side-by-side.
The report found that 83% of teenagers in the UK had a smartphone, while BlackBerry penetration amongst teenagers in the UK was twice as high as the overall mobile media user population.
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Spain’s three main mobile network operators - Movistar, Orange and Vodafone - have each launched Rich Communication Services (RCS) through the GSMA’s consumer-facing joyn brand.
It means that Spain has become the first country to offer this type of cross-network rich communications solution to mobile phone users.
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Podcast - 28th November 2012
This week's podcast starts with news that HP is unhappy - but we resist the temptation to include any saucy puns that might spice up the story.
The programme also covers Nokia's new Facebook-friendly phone, plans for white space technology in the UK, shopping on smartphones, Samsung's Chinese suppliers, the demand for mobile data and a new app from Orange that seems to threaten its mobile business.
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