UK telecoms regulator Ofcom has published a new quarterly report that shows the most complained-about telephone and pay TV suppliers.
Complaints about mobile phone services are now being classified as ‘pay monthly’ and ‘pay as you go’ (pre-pay) customers. Ofcom says around 95% of mobile complaints come from users with ‘pay monthly’ contracts, with the number of ‘pay as you go’ complaints currently too low to be statistically valid.
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WDS, a UK-based Xerox group business that specialises in wireless customer experience, says smartphone makers are risking dissatisfied customers by not quoting battery performance in a way that reflects day-to-day use.
It analysed fifty of the top smartphones launched from August 2011 to August 2012, discovering that everyday features such as web browsing were generally omitted from battery specifications. Instead, there was a focus on standby time and talk time using 2G networks.
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Podcast - 22nd August 2012
We start this week's edition of The Fonecast with confirmation that 4G coverage will be launched in the UK this year, thanks to Everything Everywhere.
However, all's not well in the world of mobile retail - as mystery shopping by a consumer organisation reports widespread misinformation from sales staff.
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Podcast - 4th July 2012
This week's edition of The Fonecast takes a look at the new Google Nexus 7 tablet, wonders what's next for RIM and awaits the arrival of the forthcoming Firefox mobile platform.
There's also talk about HTC's partnership with Pioneer, Vodafone's European reorganisation, the new BT WiFi brand, Ofcom complaints, tariff problems and international roaming.
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Nokia has launched a new service for UK customers called Smart Setup. Customers who buy a new Nokia Lumia smartphone can book an appointment via the Smart Setup web site and receive help over the phone.
It follows the introduction of Smart Setup in the USA a few months ago.
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