Customer experience company Satmetrix has released its 2010 European Net Promoter Industry Benchmarks for the banking, car insurance, ISP, mobile phone carrier, mobile phone handset, computer hardware and television/DVD industries across the UK, France and Germany.
In the UK, O2 was the leading mobile phone network with a 'Net Promoter Score' that was 21 percentage points above average.
The Apple iPhone won best customer experience on a mobile phone handset with a score that was 80 points ahead of last place and 49 points ahead of the industry average.
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The final news story in this week's edition of The Fonecast was about the use of mobile video streaming service Bambuser to cover Jukka Mutanen's 1000 kilometre cross-country drive through Finland on a small excavator. This entire journey is being streamed live on Jukka's Bambuser page.
We spoke to Bambuser CEO Hans Eriksson about his company, about its technology and about Jukka's trip. There was only time for a couple of minutes of our conversation in Wednesday's podcast so we've now created a special broadcast that includes the entire chat.
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Bambuser CEO Hans Eriksson talks about his company's mobile video streaming. As well as discussing Bambuser's technology, which reduces latency while maintaining quality, Hans also explains how Bambuser has been used for everything from the Eurovision Song Contest to a marathon excavator trip!
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