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Thursday, December 5, 2013

Major UK mobile networks agree new moves to protect against 'bill shock'

The UK government says it’s worked with telecoms companies to reduce the risk of consumers receiving unexpectedly high bills if their phone is stolen.

Culture Secretary Maria Miller has announced a new agreement with EE, Three, Virgin Media and Vodafone to cap bills on a mobile phone that has been reported lost or stolen. This will be implemented early next year. O2 isn’t mentioned in the announcement.

BT, Sky and Talk Talk have also agreed - along with the four mobile networks - that customers will be able to end a contract without penalty if they’re presented with potential price rises within the minimum term. It’s a move that echoes Ofcom’s recent guidance.

Jo Swinson MP, Minister for Employment Relations and Consumer Affairs, said “The last thing you need after the hassle of a stolen mobile is to find that someone has used it and landed you with a sky high bill too. Phone companies have listened to government and to their customers and I welcome their agreement to protect them from unexpected costs and mid-contract price rises.”

The government has also re-stated its aim to eliminate European roaming charges by 2016.

[Formal agreement (pdf)]

Author: The Fonecast
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