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Tuesday, May 10, 2011

Ofcom asks consumers for feedback about unexpectedly high mobile bills

Telecoms regulator Ofcom is asking consumers who’ve received an unexpectedly high mobile, landline or broadband bill to fill in a questionnaire. It’s gathering the information to help it understand more about the issue of ‘bill shock’.

Research commissioned by Ofcom in November 2010 suggested that 6% of people had experienced unexpectedly high bills on their mobile phone, 5% on their fixed-line phone, 3% on fixed-line broadband and less than 1% on mobile broadband.

The new consultation is asking for responses by 14th June 2011.

[Ofcom consultation]

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Author: The Fonecast
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Categories: Networks and operators, NewsNumber of views: 8216

Tags: uk ofcom tariff

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