News Articles

Friday, March 15, 2013

Ofcom explains its next steps to reduce the risk of ‘bill shock’

Last March, UK telecoms regulator Ofcom published the findings of its review into ‘bill shock’ caused by unexpectedly high fixed-line and mobile phone bills. It found that mobile phone customers with ‘pay monthly’ contracts were most likely to suffer an unexpectedly high bill, with the worst cases caused when customers used their phones outside Europe.

Ofcom has now provided an update that explains what it’s been doing for the past 12 months and what it now plans to do. It notes that consumers within the EU will have added protection thanks to roaming regulations introduced last summer and points out that mobile network operators have usually responded positively when concerns about these roaming regulations were raised. In addition, an Ofcom project into the cost of calling non-geographic numbers should make UK charges easier to understand.

However, Ofcom says it still has some concerns and will consider opening formal investigations if its concerns aren’t addressed. It is also examining whether legislation might be appropriate to protect customers from very large bills, perhaps when a phone is stolen abroad.

[Ofcom update (pdf)]

Print
Author: The Fonecast
0 Comments
Rate this article:
No rating

Categories: Networks and operators, NewsNumber of views: 14239

Tags: uk europe legal roaming ofcom tariff

Leave a comment

This form collects your name, email, IP address and content so that we can keep track of the comments placed on the website. For more info check our Privacy Policy and Terms Of Use where you will get more info on where, how and why we store your data.
Add comment

Follow thefonecast.com

Twitter @TheFonecast RSS podcast feed
Find us on Facebook Subscribe free via iTunes

Archive Calendar

«November 2024»
MonTueWedThuFriSatSun
28293031123
45678910
11121314151617
18192021222324
2526272829301
2345678

Archive

Terms Of Use | Privacy Statement