Something for everyone this Christmas
Mark Bridge writes:
'Twas the week before Christmas, when all thro' the mobile industry
came a sudden burst of news-related activity.
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MEF, the global trade association for companies engaged in mobile content and commerce, has revealed its mobile industry predictions for the next 12 months.
Its forecast combines insights from the group’s Global Board of Directors with research from the recent Global Mobile Consumer Survey.
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Podcast - 18th December 2013
It's our last podcast of the year, which is the traditional time for us to predict what'll be happening in the mobile phone industry during the next 12 months... from forthcoming consumer technology to deals between network operators.
As well as making our 2014 predictions, we'll also be reviewing those we made last year and discovering how accurate our forecasts for 2013 really were.
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How mobile technology is changing the banking sector
The future of customer service is to bridge the gap between the smart consumer with the smartphone and the bank holding his or her financial assets. Even though mobile applications are becoming increasingly powerful customer touch points, many banks are failing to leverage them in order to engage with consumers.
Mandip Shergill, Account Executive at Genesys, looks at how banks can maintain and strengthen the customer relationship in the mobile channel.
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Podcast - 27th November 2013
This week we're talking about two big announcements from BlackBerry: a luxury smartphone and some major management changes.
We also discuss the latest Samsung/Apple patent ruling, Vodafone's new mobile wallet, Android licensing, Doro's anti-virus deal, BYOD and the rise of the 'selfie'.
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