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Ofcom says mobile contracts should ditch inflation-related price rises

Ofcom says mobile contracts should ditch inflation-related price rises

UK telecoms regulator Ofcom wants to ban inflation-related rises in phone and broadband contracts. Instead, it says any potential mid-contract price rises should be set out in pounds and pence.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Thursday, April 8, 2010

Orange T: what should the merged company do next?

James Rosewell writes:

Orange and T-MobileThe merger of T-Mobile and Orange on 1st April 2010 is one of the most significant events in the evolution of the UK mobile industry since the original creation of Orange and 1-2-1 in the 90s. From now on the UK will have 4 mobile networks, and one of those networks will have ~35% of the market. A 35% market share comes with a lot of potential. Not only can standards be influenced in a way previously unimaginable in the UK, but economies of scale can be translated into profits.

Tom Alexander (CEO) and Richard Moat (Deputy CEO) need to work hard to launch a new brand ahead of Christmas 2010 and maximise the merger's potential. One of their most significant and unglamorous challenges will involve the business processes and supporting technologies the merged organisation will adopt. Everything from customer credit scoring, relationships with dealers, customer retention policy, supplier contracts, ecommerce offerings, network management, billing and customer care systems - to name but a small fraction - will need to be considered. And all at the same time as the senior management are working out who’s going to do which job, and probably fighting to retain the familiar processes and systems used in whichever organisation they came from. One thing is for sure; masterful and decisive leadership is going to be required.

Here are some quick tips I think everyone in the new organisation should consider.

1. A vision for the new company, rich in clear and specific detail, will be essential to ensure everyone works to the same goals. Specific, Measurable, Achievable, Realistic and Time bound (SMART) objectives are more important than ever.

2. Clear governance will be needed to ensure decisions are made quickly and are not allowed to fester. A strong Programme Management Office (PMO) will be needed to supplement operational management.

3. Analysing two processes for the same task and using the best bits of each takes time, ultimately leading to a new process that no-one has operated before. Better to pick an existing process, knowing its faults, and implement it everywhere without modification if time is critical. The process can always be evolved over time.

4. Make it clear to vendors, particularly technology vendors, what is expected of them and where the benefits could lie for them. Ensure a single and strong vendor management function is in place early.

5. 3rd parties previously unconnected to either organisation are often a great way of providing insight, leadership and support at this critical time; providing focus on the new goals without being encumbered by the legacy.

Those are just a few thoughts. If you work in the mobile industry (or not) we’d love to hear your comments and experiences. Post and comment below to join in.

 

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