Latest Podcast



Featured Articles

Ofcom says mobile contracts should ditch inflation-related price rises

Ofcom says mobile contracts should ditch inflation-related price rises

UK telecoms regulator Ofcom wants to ban inflation-related rises in phone and broadband contracts. Instead, it says any potential mid-contract price rises should be set out in pounds and pence.
Author: The Fonecast
0 Comments
Article rating: No rating

Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
Author: The Fonecast
0 Comments
Article rating: No rating
Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
Author: The Fonecast
0 Comments
Article rating: No rating

UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
Author: The Fonecast
0 Comments
Article rating: No rating
Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
Author: The Fonecast
0 Comments
Article rating: No rating
RSS

Opinion Articles

Wednesday, April 14, 2010

Roaming charge 'bill shock' isn't over yet

Mark Bridge writes:

In recent years we’ve seen many a newspaper headline about the high charges for mobile data when abroad. Horror stories that warned of bills exceeding £1000 per week.

As we’ve reported previously on The Fonecast, those days will soon be behind us. The European Commission’s new rules for mobile data ‘roaming’ will insist that networks introduce pre-set limits for data charges. Customers will have their maximum data costs in Europe capped automatically at 50 euro (around £50 by the time you've added VAT) unless they want a different figure.

However, as mobile internet security company AdaptiveMobile has recently pointed out, consumers need to pay attention to what their phones and laptops are doing if they don’t want to accidentally use all their data allowance.

Although a lack of awareness about higher charges for mobile phone use abroad is responsible for much of the ‘bill shock’ that’s reported, there are also occasions where users simply aren’t aware what their mobile connection is doing.

At least one of the high bills caused by downloading a TV show happened because a customer started downloading in the UK… and didn’t realise the download had continued when he reached his EU destination.

Gareth Maclachlan, AdaptiveMobile’s Chief Operating Officer, is now warning smartphone and 3G dongle users to watch out for software updates, especially if they’re set to happen in the ‘background’ with no prior warning.

He says “Despite awareness of the risks increasing, we are seeing time and again that consumers are still being hit by huge data bills – most of which can be avoided. One of the biggest culprits we see is automatic software updates. For example, a set of Window’s patch updates can be upwards of 40MB in size, iTunes updates are around 100MB and Apple’s latest OS update runs at over 700MB, all of which seriously drain data allowances and can lead to substantial costs for consumers.”

His suggestions include switching software updates to ‘alert’ rather than allowing automatic background updates, which would let users choose when – and where – their devices connect.

The EC’s new rules will certainly help cut the cost of bill shock… but without consumers checking their devices and without software companies making their products easier to understand, the annoyance of bill shock is likely to remain with us for a while.

 

Print
Author: The Fonecast
1 Comments
Rate this article:
No rating

Categories: Networks and operators, OpinionNumber of views: 14850

Tags: roaming data

1 comments on article "Roaming charge 'bill shock' isn't over yet"

0
0
Avatar image

Roman Pospisil

4/20/2010 7:56 PM

CMI Technologies has just released new version of unique application - Roaming Guard for Symbian S60 mobile telephones. Roaming Guard monitors the application access to data connections and, according to user-selected settings, enables or disables this access. Finally, owners may enable or disable access to MMS, electronic mail, web surfing, Mail for Exchange, Ovi Maps and other data.

Leave a comment

This form collects your name, email, IP address and content so that we can keep track of the comments placed on the website. For more info check our Privacy Policy and Terms Of Use where you will get more info on where, how and why we store your data.
Add comment

Recent Podcasts

Reviewing our 2015 mobile industry predictions... and looking forward to 2016

Podcast - 15th January 2016

Iain Graham, James Rosewell and Mark Bridge return to review their mobile industry predictions from last year. Which mergers, partnerships and developments did they forecast correctly... and which didn’t work out as planned?

Later in the programme, the team anticipates some of the topics that will be hitting the headlines during 2016.

Author: The Fonecast
0 Comments
Article rating: No rating

Podcast from Mobile World Congress 2015

Podcast - 6th March 2015

Mark Bridge learns about the mobile technology trends at Mobile World Congress 2015 by chatting to James Rosewell of 51Degrees, Dr Kevin Curran from the IEEE and Chris Millington of Doro.

They talk about wearable devices, wireless charging, mobile operating systems and much more... including some of their favourite products from the exhibition.

Author: The Fonecast
0 Comments
Article rating: No rating

Looking back at February: from security scares to multiple MVNOs

Podcast - 27th February 2015

We're taking a look back at the biggest mobile industry news stories from February 2015, including allegations that the UK's security service tried to breach SIM card security by hacking into one of the world's biggest SIM producers.

We also talk about the planned BT and EE merger, the creation of two new UK virtual networks, some acquisitions in the mobile payment arena and a new Ubuntu smartphone.

Author: The Fonecast
0 Comments
Article rating: No rating

Interview with Chris Millington of Doro about mobile retailing, wearables and technology for older consumers

Podcast - 24th February 2015

In today's programme Mark Bridge talks to Chris Millington, who's Managing Director for Doro UK and Ireland.

They discuss the state of mobile retailing in the UK, the future of wearable devices and - as you might expect - smartphones for seniors.

Author: The Fonecast
0 Comments
Article rating: No rating

A month of mobile: O2 counts on 3, Microsoft counts to 10 and Apple counts its profits

Podcast - 30th January 2015

We're back with a month of mobile industry news, including takeover talks and takeover rumours. O2 and Three are said to be discussing a merger... but is there any truth in the suggestions that BlackBerry could be up for grabs?

We also discuss Apple's record-breaking quarterly figures, the highlights of CES and the launch of Microsoft Windows 10, as well as saying farewell to the current version of Google Glass.

Author: The Fonecast
0 Comments
Article rating: No rating
RSS
1345678910Last

Follow thefonecast.com

Twitter @TheFonecast RSS podcast feed
Find us on Facebook Subscribe free via iTunes

Archive Calendar

«May 2024»
MonTueWedThuFriSatSun
293012345
6789101112
13141516171819
20212223242526
272829303112
3456789

Archive

Terms Of Use | Privacy Statement