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ExclusiveThis week at The Fonecast: 26th February 2011

Mark Bridge writes:

For many people, the week after Mobile World Congress has a flat, post-Christmas, post-holiday feeling.

But not here at The Fonecast. We’ve produced two extra podcasts this week – themed around mobile audio and mobile usability – and there are more interviews from MWC lined up for next week.

ExclusiveMobile phone usability and design: we talk to MobiWire and Doro at Mobile World Congress

Mark Bridge writes:

The mobile user interface seems to fall in and out of fashion. Nokia and Apple have both transformed the mobile UI in previous years… but still the challenge of creating the 'perfect' user interface design remains.

This focus on mobile usability is the main topic of today's special podcast, which includes Chris Millington of Doro UK and Jerome Nadel from MobiWire.

ExclusiveThis week at The Fonecast: 19th February 2011

Mark Bridge writes:

This week has been dominated by the media frenzy that is Mobile World Congress. James Rosewell and I were at MWC for all four days… but even a podcast every day wasn't enough to include all the news, so expect more reports from us next week.

GSMA Mobile World Congress 2011

ExclusiveAvoiding the Scissor effect intelligently

Daniel Joseph Barry of Napatech writes:

Avoiding the dreaded Scissor Effect has become the number 1 priority for mobile carriers. The scissor effect refers to the phenomenon of rising infrastructure costs and flat revenues; an unsustainable situation for any business. The scissor effect has already been witnessed in fixed line networks and now mobile carriers face the same challenge in relation to mobile data services. Is it possible for mobile carriers to grow revenue per user in line with bandwidth usage?

ExclusiveNokia crystal clear on Symbian & Microsoft

James Rosewell writes:

Nokia held their Developers Day during day 1 of Mobile World Congress 2011. Rich Green, new CTO at Nokia, kicked off the event by talking about the future of Symbian. In a nutshell here are the key facts:

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Ofcom publishes customer satisfaction figures for UK mobile networks
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Ofcom publishes customer satisfaction figures for UK mobile networks

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Tesco Mobile rated top for mobile satisfaction in 2019

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Ofcom, the UK's communications regulator, has published last year's customer satisfaction ratings for mobile networks.

Its annual report is based on a number of measures for the 12-month period until January 2020, including customer complaints received, perceived value for money and overall customer satisfaction.

The average satisfaction with overall mobile service was 93%, with just eight percentage points separating the top-rated (Tesco Mobile; 97%) and bottom-rated (Virgin Mobile; 89%) companies.

Average satisfaction with reception or signal strength was 85%, with Tesco Mobile ranked top at 92%. Tesco uses O2 to host its virtual mobile network, yet O2 was only rated at 85% by its customers.

Customer satisfaction for UK mobile companies 2019

Customer satisfaction for UK mobile companies 2019



Overall, only 3% of UK mobile customers said they had a reason to complain (down by one percentage point from 2018).

The report also analysed fixed-line telecoms and broadband suppliers.

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