Categories
Close
Menu
Menu
Close
Search
Search

Featured Articles

News

Ofcom reveals the UK mobile networks with the most complaints

Mark

Share:

Print

Rate article:

No rating
Rate this article:
No rating

UK communications regulator Ofcom has published information about the volume of complaints it received between October and December 2013.

It’s the organisation’s twelfth quarterly report and reveals that the number of complaints had fallen quarter-on-quarter across landline telephone, broadband, ‘pay monthly’ mobile and pay TV services.

During the final quarter of 2013, Ofcom received the most complaints about ‘pay monthly’ mobile phone services from Orange customers (0.12 complaints per thousand customers). Many of these were driven by billing and complaints handling issues.

EE stablemate T-Mobile was in second place with 0.11 complaints per 1,000 customers. Virgin Mobile was in third place.

In the previous quarter, T-Mobile had generated the highest volume of ‘pay monthly’ mobile complaints, followed by Orange and Virgin Mobile.

At the other end of the scale, O2 remained as the network provider generating the fewest complaints (0.029 per 1,000 customers). Next was Three, with complaints (0.033 per 1,000 customers) at their lowest level since Ofcom began publishing complaint data.

‘Pay as you go’ complaints weren’t revealed due to their relatively low levels (less than 30 per month about any mobile network provider).

Image

[Ofcom Telecoms and Pay TV Complaints Q4 2013]

Comments

Collapse Expand Comments (0)
You don't have permission to post comments.

Opinion Articles

ExclusiveWhy the Sat-Nav Application Model is Broken

James Rosewell writes:

Most Sat-Nav applications are now obtained via the Application Store used on the mobile phone. Navigon have gone so far as to remove access to their application via any other route. Application Stores are now the only choice. This move to a platform-specific sales model is a massive mistake.

ExclusiveCome on, Steve Jobs – why don't you attack a few more mobile companies?

Mark Bridge writes:

Mark Zuckerberg's girlfriend breaks up with him acrimoniously. So off he goes and creates Facebook. Yes, there's nothing like an insult to fire up the creativity. Well, that's certainly what the plot of The Social Network would like you to think.

And, you know, it's got a point. In fact, I'd go as far as to say that sticking two fingers up at the opposition seems to be the new way of doing business.

RSS
First8990919294969798Last

Recent Podcasts

ExclusivePodcast from Mobile World Congress 2015

Mark Bridge learns about the mobile technology trends at Mobile World Congress 2015 by chatting to James Rosewell of 51Degrees, Dr Kevin Curran from the IEEE and Chris Millington of Doro.

They talk about wearable devices, wireless charging, mobile operating systems and much more... including some of their favourite products from the exhibition.

ExclusiveLooking back at February: from security scares to multiple MVNOs

We're taking a look back at the biggest mobile industry news stories from February 2015, including allegations that the UK's security service tried to breach SIM card security by hacking into one of the world's biggest SIM producers.

We also talk about the planned BT and EE merger, the creation of two new UK virtual networks, some acquisitions in the mobile payment arena and a new Ubuntu smartphone.

ExclusiveA month of mobile: O2 counts on 3, Microsoft counts to 10 and Apple counts its profits

We're back with a month of mobile industry news, including takeover talks and takeover rumours. O2 and Three are said to be discussing a merger... but is there any truth in the suggestions that BlackBerry could be up for grabs?

We also discuss Apple's record-breaking quarterly figures, the highlights of CES and the launch of Microsoft Windows 10, as well as saying farewell to the current version of Google Glass.

RSS
12345678910Last

Follow thefonecast.com

Archive Calendar

«July 2026»
MonTueWedThuFriSatSun
293012345
6789101112
13141516171819
20212223242526
272829303112
3456789

Archive