Categories
Close
Menu
Menu
Close
Search
Search

Featured Articles

RSS
123

Opinion Articles

Opinion

Last week at The Fonecast: 10th December 2012

Mark

From Christmas SMS to customer service

Share:

Print

Rate article:

No rating
Rate this article:
No rating

Mark Bridge writes:

We started last week with a 20th birthday party for the SMS text message, which was first used as an alternative Christmas card by Neil Papworth in 1992. Since then, mobile data has been transformed from the familiar dit-dit-dit dah-dah dit-dit-dit of Nokia phones to non-stop internet connectivity on smart devices.

Also transformed is Nokia itself, no longer an industry leader in terms of sales volumes. It’s just launched its third Windows Phone 8 device and has boosted its bank account by leasing its headquarters building rather than owning it.

Sticking with mobile data, a new partnership between France Telecom and mobile security company Lookout will see anti-virus software preloaded on some Android devices sold by EE, Orange and T-Mobile in the UK. And a new app from Kickvox promises a mobile search experience that’s specifically designed for smartphones.

Still on the subject of ‘new’, two more virtual networks are launching in the UK. Talk Home and White Mobile are both associated with ‘calling card’ companies – and both MVNOs are the first to launch on the rebranded EE network, albeit only on 3G.

However, it’s not been a week of entirely good news. News Corporation has decided to stop publishing its American iPad newspaper, The Daily, with the last edition appearing on Friday 15th. Juniper Research has lowered its estimates for NFC growth in North America and Western Europe, blaming the NFC-free iPhone 5 for reducing the confidence of brands and retailers.

Perhaps most disappointing is Ofcom’s customer service survey, which revealed that dissatisfaction levels amongst UK mobile users had increased in the last three years. However, to end on a positive note, it’s worth pointing out that mobile subscribers are still happier than fixed-line phone and fixed-line broadband customers.

Receive our weekly newsletter about the biggest mobile industry news headlines every Monday morning. Simply register your email address at TheFonecast.com by clicking the link at the top right-hand corner of our home page.

Comments

Collapse Expand Comments (0)
You don't have permission to post comments.

Recent Podcasts

ExclusivePodcast - 8th September 2010

This week's podcast takes its usual look at the latest industry headlines, covering everything from tablet devices to network sharing. There's also a preview of Friday's "Definition of Mobile" event, which aims to show businesses how they can take advantage of mobile technology.

ExclusivePodcast - 1st September 2010

Google moves even further into the telecoms space, O2 introduces 'eco ratings' and some of technology's biggest names go shopping. All this - plus the possibility of mobile phones made from nut shells - is discussed by Iain, James and Mark.

ExclusivePodcast - 25th August 2010

Iain, James and Mark take their regular look at the UK's top mobile industry news stories. This week, Intel, Nokia, Ofcom, ZTE, Apple, Facebook and the City of London police are some of the organisations making the headlines.

ExclusivePodcast - 18th August 2010

This week we talk to mobile security expert Jack Wraith, who heads the Telecommunications UK Fraud Forum and the Mobile Industry Crime Action Forum. Plus there's a discussion about all the week's other big news stories - from Android to Zeta-Jones!

ExclusivePodcast - 11th August 2010

Iain, James and Mark take their usual look at the week's mobile industry headlines, from high-level departures to mobile payments. There's also an interview with Anthony Erwin, founder of mobile dating and social networking company StreetSpark.

RSS
First6263646567697071Last

Follow thefonecast.com

Archive Calendar

«May 2026»
MonTueWedThuFriSatSun
27282930123
45678910
11121314151617
18192021222324
25262728293031
1234567

Archive