Ombudsman Services, one of the independent consumer dispute resolution services that operates as an alternative to the courts, is asking mobile operators to reduce the risk of ‘bill shock’ from internet services.
It says network operators should be very clear about any limits on tariffs and should act quickly to stop large unexpected charges from building up.
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Everything Everywhere has published its quarterly results for Q3 of 2011.
Turnover was down 4.3% year-on-year to £1,697 million, although this would have been a slight increase if it hadn’t been for the reduction in Mobile Termination rate charges. Similarly, service revenue was down by 1.9% but would otherwise have seen a 3.8% increase.
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Vodafone UK is revising its price plans for sole traders and smaller businesses into set of tariffs that automatically include a number of benefits.
As well as receiving monthly allowances of data, calls and text messages that can - where appropriate - be shared between other users on the same account, Vodafone Business customers are able to use their mobile data when ‘tethered’ to a laptop or tablet and are also being given 2GB of BT Openzone WiFi per month.
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Vodafone UK is introducing a new data deal for customers buying a smartphone.
Its ‘Data Test Drive’ lets customers use the internet as much as they like with no additional charges for the first three months of their contract. They’re then sent a text message summarising their use.
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Three UK is extending its ‘all you can eat’ data deal to all smartphone customers with a ‘pay monthly’ contract.
The option, which was launched last December on a single tariff, will cost an extra £3 per month and will be available from 7th October 2011.
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