Podcast - 3rd April 2013
In this week's podcast news report we're talking about quarterly results from BlackBerry and Three UK, we're discussing the latest network complaints data from Ofcom and we're contemplating the arrival of a new Facebook phone.
There's also time to discuss EE's UK 4G rollout, a dramatic move from T-Mobile USA and a train ticket app from O2.
T-Mobile USA - the nation’s fourth-largest mobile network operator - has dropped annual contracts and is instead moving to a single ‘unlimited’ monthly tariff.
The news came as the company also launched its 4G LTE service in the United States.
UK 4G network operator EE (formerly Everything Everywhere) is reported to be closing 11% of its retail stores within the next few months, according to a report in Mobile News.
78 of the company’s 700 outlets are expected to shut before the end of April.
Most complaints received about T-Mobile, least complaints about O2
Ofcom has published its latest complaints data, revealing the telecoms and pay TV providers that it receives the most complaints about. This report only includes complaints that have been made directly to Ofcom, so it differs from the recent customer service survey that contacted consumers and asked for their feedback.
The quarterly report, which covers July to September 2012, is the regulator’s seventh such publication.
From Christmas SMS to customer service
Mark Bridge writes:
We started last week with a 20th birthday party for the SMS text message, which was first used as an alternative Christmas card by Neil Papworth in 1992. Since then, mobile data has been transformed from the familiar dit-dit-dit dah-dah dit-dit-dit of Nokia phones to non-stop internet connectivity on smart devices.