Ofcom’s latest quarterly report into the customer service provided by landline, broadband, mobile phone and pay TV companies shows a significant change in the mobile sector.
Overall, thousands of consumers who’d contacted their provider between July and September 2012 were asked to rate the customer service they’d received. 67% of mobile phone users were satisfied with their network’s customer service, compared with 62% of fixed broadband users, 64% of landline customers and 69% of pay TV subscribers.
Partnership between France Telecom-Orange and Lookout
France Telecom-Orange has formed a global strategic partnership with mobile security company Lookout.
From early next year, Orange customers in France, Slovakia, Spain and the UK - along with EE and T-Mobile customers in the UK - will have the Lookout Mobile Security application installed as standard on selected new Android devices. The software will help consumers protect their smartphones against malware, data loss, privacy threats and loss or theft.
EE - previously known as Everything Everywhere - has launched the UK’s first 4G mobile phone service today.
The ‘4GEE’ service is now available in 11 cities across the UK: Bristol, Birmingham, Cardiff, Edinburgh, Glasgow, Leeds, Liverpool, London, Manchester, Sheffield and Southampton.
The Advertising Standards Authority has ruled that a TV advertisement and web page promoting a T-Mobile offer for “unlimited free texts forever” didn’t breach UK advertising regulations.
Two people who complained about the pay as you go offer didn’t believe it really would be available indefinitely.
Podcast - 24th October 2012
This week we're talking about the UK's first 4G mobile phone tariffs, Ofcom's consultation about contract pricing and O2's response to its recent network outage.
We're also looking at quarterly results from Google and Nokia, Apple's iPad design, Microsoft's tablet pricing and texting cows.