Iain Graham visits Faisal Sheikh of London-based Fone Doctors in today's audio feature.

They talk about the recent Fone Doctors relocation to new offices near London Bridge and Faisal's plans for a franchise outlet at Liverpool Street station before moving on to discuss training, customer service, the rise of the tablet and the demise of customer service.

Faisal Sheikh from London-based Fone Doctors talks to Iain Graham about life as a mobile phone dealer. They look back at 2011 and discuss Faisal's plans for 2012, including the recent relocation of the Fone Doctors shop.

A recent Mobile News report into 'box breaking' returned the subject of prepay phones, commission payments and network subsidies to the headlines. Iain Graham talks to reporter Michael House and independent dealer Faisal Sheikh for two very different perspectives.

This week the team takes a look at product announcements from the International Consumer Electronics Show in Las Vegas before diving into the rest of the week's mobile industry news. And Faisal Sheikh from Fone Doctors offers his perspective on the Google Nexus One.

We're talking about plenty of new products and services in this week's podcast, including the iPhone 3GS, augmented reality browsers and stealth headsets. Meanwhile, Faisal Sheikh from Fone Doctors tells us that consumers are now looking at operating systems, not brand names, when they choose a new phone.

By incorporating advanced algorithms and machine learning capabilities, AI can help to optimize a smartphone's performance, providing users with a faster, more efficient and user-friendly experience.

Mark Bridge writes:

I've been taking a look back at the devices I've written about during the past few years. Some are still faithful companions, others... well, let's just say my faith was misplaced.

Mark Windle, head of marketing at OpenCloud, predicts that this year’s reduction in the number of traditional telecoms operators in some countries will provide an opportunity for other operators to innovate and capture market share in 2016.

He says next year will be a year of rapid change for telecoms… whether it’s MVNO disruption, competitive tariff pricing or simply defence from the ‘dark art’ of hacking.

Mark Bridge writes:

The most memorable moments in life often go unrecorded. You don't have your camera in your hands. Your finger is still hovering over the 'pause' button on your audio recorder. Or you were simply too busy experiencing whatever was happening. It's all about the one that got away.

That's where Kapture can help.

Mark Bridge writes:

James Rosewell shows me a colourful roll of paper that's the width of an iPhone but well over three metres long. When I look closer, I can see it's a printed copy of the Wall Street Journal's mobile website. That's a lot of scrolling to do... and a pretty unfriendly user experience for anyone reading the news online. Why does it work so badly?

This week the team review a new phone from Sagem, a bluetooth headset that cancels out background noise from Qstik, the introduction of .mobi domains and the latest games to keep you entertained.

This week the team explore the real cost of Mobile Internet, review the latest Blackberry with a camera, the O2 Ice, and Lego meets Star Wars in the latest mobile game.

This week the team discuss mobile pricing, review the LG KG810 and MDA Vario 2 from T-Mobile along with Rogue Trader the latest game from RockPool as well as a joke management system called Pass-It-On-Jokes.

This week we review the Sony Mylo, a phone that may rival the Blackberry in the form of the E61 from Nokia, Insaniquarium the latest game to make the leap from web to mobile and the LG U400 phone for DJs.

After the summer break the Fonecast team is back with a review of 2 new mobiles from Motorola, a stylish new phone from BenQ-Siemens, advice on protecting your voice mail plus all the mobile news from the last month.