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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Sunday, January 15, 2012

iPhone users are optimists while BlackBerry users are pessimists... apparently

Mark Bridge writes:

At the end of our weekly podcast covering the latest mobile industry news, we usually finish with an “And finally...” report. Something that’s lighter that the rest of the headlines. You know the kind of thing; kittens using mobile phones, puppy-powered mobile phone chargers...

For a moment, I thought a recent press release from the US-based Gazelle electronics trade-in service would be this week’s final news story - but now I don’t think it will. Why not?  Let me explain.

Gazelle was at CES in Las Vegas last week, asking attendees about their mobile phone ownership and their outlook on life. It discovered, believe it or not, that iPhone owners are the most up-beat about life, Android customers keep themselves busy and BlackBerry users are pessimists. Incidentally, when I say “believe it or not”, I’m choosing “not”.

But Gazelle insists it’s true. Zero percent of BlackBerry users usually expect the best, contrasting with 29% of iPhone users and 60% of iPad users. Similarly, 52% of iPhone users are optimistic about their future while just 28% of Android smartphone users share that optimism.

Here’s a little more detail:

iPhone and iPad users are optimistic, calm and social

In uncertain times, 29% of iPhone users and 60% of iPad users expect the best
52% of iPhone users and 58% of iPad users are always optimistic about their future
25% of iPhone users and 26% of iPad users don't get upset too easily
65% of iPhone users and 52% of iPad users enjoy their friends a lot

Android users are generally optimistic and active

28% of Android smartphone users and 36% of Android tablet users are always optimistic about their future
48% of Android smartphone users and 64% of Android tablet users think it's important to keep busy
31% of Android smartphone users and 55% of Android tablet users often expect more good things to happen than bad
18% of Android smartphone users and 27% of Android tablet users don't get upset too easily

BlackBerry users are pessimistic and uneasy about their future

33% of BlackBerry users believe if something can go wrong for them, it will
33% of BlackBerry users rarely count on good things happening to them
16% of BlackBerry users hardly ever expect things to go their way
0% of BlackBerry users usually expect the best

Sorry, I’m not convinced. Never mind margins of error and sample sizes, it all seems rather implausible to me. Mind you, if those consumers had been asked about their optimism for the mobile operating system they’d chosen... perhaps those figures wouldn’t be so implausible after all!

You can find our weekly mobile industry podcasts on iTunes, via our RSS feed or on our Facebook page. Alternatively, simply use the built-in audio player on the home page of our website.
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Recent Podcasts

From higher licence fees to lower roaming charges... and much more mobile industry news

Podcast - 16th October 2013

Product news in today's podcast includes Samsung's curved-screen smartphone, an HTC phablet and an update for Windows Phone 8.

We're also talking about malware, roaming charges, Ofcom's licence fees, a drop in mobile revenue, BT's MVNO and a project that sounds... well... silly.

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The ups and downs of the mobile telecoms industry

Podcast - 9th October 2013

In today's podcast: Samsung's profit, UK mobile ad spending and Vertu's smartphone range are all increasing.

Meanwhile HTC's profit and the proportion of children with mobile phones are both going down. Discover the background to these news stories - and plenty more - in our regular weekly broadcast.

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Accidental app purchases, increasing in-train coverage, Amazon announcements and much more

Podcast - 2nd October 2013

Today's podcast starts with a gentle warning to app developers from the Office of Fair Trading.

We then move on to Amazon's new tablets, HTC's sale of its Beats Electronics stake, Twitter's emergency alerts, UK government plans to improve mobile broadband on trains, customer complaints and the growth in adult content for mobile devices.

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The future of ring-back tones: we talk to Florent Stroppa of OnMobile

Podcast - 27th September 2013

Ring-back tones offers consumers yet another way to customise their mobile phone service. Yet despite this - and the revenue opportunities that can be generated - many network operators don't provide ring-back tones.

In today's special feature we talk to Florent Stroppa of OnMobile to discover why the UK doesn't really seem to be bothered about ring-back tones... and whether the next-generation of interactive ring-back services could change this.

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Two tablets for Microsoft, one tablet for Tesco... and a headache for BlackBerry

Podcast - 25th September 2013

There are big changes on the horizon at BlackBerry. We talk about the company's potential future and also look at the recent tablet announcements from Microsoft and Tesco... plus the rest of the week's mobile news.

There's also a special report from IAB2013 about the sometimes awkward relationship between mobile devices and the television industry.

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