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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Friday, October 8, 2010

Nectar only really cares about iPhone owners

Mark Bridge writes:

Never mind customer loyalty, if you don't have an Apple iPhone you're a second-class consumer. That's the message I seem to have received from Nectar, the multi-retailer loyalty card company.

They've just sent me an email with a headline that reads "Exclusive bonus points offers at your fingertips". It goes on to say "Get the handy new Nectar app FREE on your iPhone or iPod Touch and receive exclusive bonus points offers at Sainsbury’s, Homebase, BP and many more great brands."

Apparently the app's been available for a few weeks, although I hadn't noticed because – oh, the shame – I don't have an iOS device. Therefore I won't be receiving the "exclusive bonus offers only available on the app". That's right, special offers only available if you have a particular type of mobile phone or music player.

Now, I realise that the idea of Nectar is to persuade you to alter your shopping habits in order to favour participating retailers. Visit Sainsbury's. Buy petrol from BP. Redecorate with Homebase.

There's even an internet search toolbar for Internet Explorer and Firefox. Which, unlike the iPhone app, is available to the majority of Nectar card users. The app is simply one step too far.

Rewarding a fragment of your customer base is no way to please the others. So please, please, can we call an end to this i-obsession?  I know I'm not the first to ask – Steve Dobson has warned against being "Apple happy", Tomi Ahonen has spoken of "App Store hysteria" and Martin Wilson diagnosed "iSyndrome". But this time it's personal.

If I want my loyalty card on my mobile phone, I'll trust Cardmobili. I'm certainly no longer a fan of Nectar. Because, for a company that talks about loyalty, Nectar has an odd way of rewarding it.

Nectar email

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